The Client
Our client is a prominent International Freight Forwarder known for delivering comprehensive supply chain solutions across diverse market segments. With a commitment to excellence and innovation, they aim to remain the leading market force in the Australian market.
The Role
We are seeking a Customer Service Manager to lead, support, and develop a skilled and experienced team. This role involves motivating the team, managing client interactions, and driving operational improvements.
Key Responsibilities
Service Delivery
Oversee the implementation and onboarding of new clients.
Ensure proactive management of client purchase orders in accordance with client SOPs.
Handle client escalations and resolve issues effectively.
Productivity and Profitability
Review client portfolios to ensure optimal team resourcing and productivity.
Identify and implement strategies to enhance productivity within the client portfolio.
Drive projects to improve operational performance and
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