As the Conference and Events Manager, you will be at the helm of crafting and executing a dynamic strategy for Mondrian Gold Coast conference and events. Your leadership will shape the development and rollout of our event operations, ensuring every client and guest enjoys a truly exceptional experience. You will set the benchmark for event excellence and play a pivotal role in the hotel’s overall success. Partnering closely with the Sales team, you’ll drive clear financial targets and foster continuous growth, all while aligning with the hotel’s budgetary goals.
Operational Management
- Oversee the setup, execution, and breakdown of conferences, meetings, and events, ensuring all logistics are handled smoothly.
- Manage Conference & Events activity and service levels within the team to ensure the successful coordination of events. This includes but not limited to the administration of BEO's as well as record keeping, invoicing, payments, and reporting.
- Coordinate vendors, exhibitors, stakeholders and other departments during event planning and delivery.
- Coordinate and conduct site inspections when required.
- Manage the booking process, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery.
- Monitor and ensure adherence to health, safety, and legal requirements for all events.
- Exceed guest’s expectation by delivering personalized and professional service to clients and guests.
- Address any issues or concerns promptly and effectively, ensuring a positive event experience.
- Gather feedback from clients and guests to continuously improve event services and offerings.
Strategic Planning and Development
- Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals.
- Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings.
- Collaborate with the Director of Sales to ensure the weekly pace and MICE/Special Events forecast aligns with business goals.
- Create and manage a detailed plan for event services, including budgets, timelines, and resource allocation.
- Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation.
- Build relationships with key stakeholders, including corporate clients, event planners, and local businesses.
- Attend industry events and networking opportunities to promote the hotel’s event services and stay updated on industry trends.
