About the role…
In your role you will report to our Guest Welcome Manager (Front Office Manager) and be an integral part in the front office team as the hotel representative in the absence of senior management and working with the Front Office Leadership team to balance guest expectations, colleague needs and profitability.
Your success in this job will be largely dependent on your ability to run a smooth night shift operation as well as your strong organisational and communication abilities plus your keen eye for detail to make the necessary adjustments to ensure accuracy of the Hotel’s reporting.
Key responsibilities include…
At Novotel we love to bring the joy of travel and hospitality to all our guests and that’s where you come in.
- Hold responsibility and accountability for the efficient operation of the Hotel.
- Cross check and balance work completed during the day for all outlets on a shift.
- Warmly welcoming guests, assisting with luggage and ensuring a efficient arrival and departure of our guests
- Ensuring professionalism and accuracy with information and billing during arrival and departure
- Assisting in maintaining responsibility for the overall auditing and administration function of the Night Audit team.
- Maintaining procedures for cash handling and security on front desk
- Conducting daily Hotel auditing including balance of revenue and payments from all hotel outlets
- Proactive complaint resolutions, focusing on a win/win outcome
- Promptly responding to all enquiries; including reception, switchboard and reservations
- Ensuring all details of regular guests and Loyalty members are updated regularly
- Proactively working with our security team to effectively manage the safety and security of our guests and be prepared for fire or emergency situations
- Accurately closing off & rolling over the PMS
