Contact Centre Role - Banking - Full Time-Permanent - Brisbane Inner City- WFH Flex Your new company
This Customer Service Consultant position is with a well-established Australian customer-owned Bank, based at their Brisbane Inner City Contact Centre office.
Your new role
As a Customer Service Consultant based in a Contact Centre, you will be responsible for handling high volume inbound calls/enquiries and transactions as well as outbound follow-up activity (communication via calls predominantly, emails, live chat). You will provide support to customers within the Personal Banking space, handling customer enquiries regarding; opening accounts, internet banking, debit or credit cards, payments/transfers, fraud/theft, foreign exchange & Insurance. Ultimately, you will be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions.
Further details;
Start Date: 23rd September 2024
Employment Type: Full Time, Permanent
Work Hours: Monday - Friday, day and afternoon shifts between the hours of 8am-8pm, with a Rotational Saturday 9am-2pm shift
Hybrid Role: After two months, a hybrid model will be introduced, where you will work two days from home
Location: Brisbane Inner City
Training: 6 week training program
What you'll need to succeed
Proven recent Customer Service experience
Banking &/or Contact Centre experience is preferred, but also open to Retail or Receptionist experience
Proven experience working in a fast-paced role
Strong communication/interpersonal skills
Strong computer skills
What you'll get in return
Salary package of $58,000 -$62,000 + 13% Super
2 days work from home
Career growth progression
Supportive and social workplace culture
Comprehensive training program
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Please click here to apply.
This Customer Service Consultant position is with a well-established Australian customer-owned Bank, based at their Brisbane Inner City Contact Centre office.
Your new role
As a Customer Service Consultant based in a Contact Centre, you will be responsible for handling high volume inbound calls/enquiries and transactions as well as outbound follow-up activity (communication via calls predominantly, emails, live chat). You will provide support to customers within the Personal Banking space, handling customer enquiries regarding; opening accounts, internet banking, debit or credit cards, payments/transfers, fraud/theft, foreign exchange & Insurance. Ultimately, you will be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions.
Further details;
Start Date: 23rd September 2024
Employment Type: Full Time, Permanent
Work Hours: Monday - Friday, day and afternoon shifts between the hours of 8am-8pm, with a Rotational Saturday 9am-2pm shift
Hybrid Role: After two months, a hybrid model will be introduced, where you will work two days from home
Location: Brisbane Inner City
Training: 6 week training program
What you'll need to succeed
Proven recent Customer Service experience
Banking &/or Contact Centre experience is preferred, but also open to Retail or Receptionist experience
Proven experience working in a fast-paced role
Strong communication/interpersonal skills
Strong computer skills
What you'll get in return
Salary package of $58,000 -$62,000 + 13% Super
2 days work from home
Career growth progression
Supportive and social workplace culture
Comprehensive training program
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Please click here to apply.
