Job description
We have an exciting opportunity to join our client in the automotive industry as a Service Desk Consultant. If youre passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you.
About the role Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the Service Desk Team ensuring end-to-end customer service excellence
Handling multiple channels of support enquiries
Utilisation and maintenance of the knowledge base and participation in ongoing training
Communicate effectively with internal & external customers through end-to-end service delivery fulfilment
Capture all user interactions within our online ticketing system
Handle multiple tasks and competing priorities effectively to meet customer needs
Contribute as a proactive team member, improving the customer experience and contributing to the teams success
About You
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