Customer Communications Consultant
Idiom Australia Pty Ltd
Melbourne
CBD & Inner Suburbs
Information & Communication Technology
Technical (CCM) Business/Systems Analysts
Flexible work options available!
Full time or Contract
• Be part of a rapidly growing consulting & technology company
• Enjoy a rewarding career move with opportunities for development
• By brand and by thinking, we’re “outside the box”
About us
Idiom is Australia’s leading independent Customer Communications Management and Communication Design services organisation. We specialise in: CCM Strategy & Consulting | CCM Process Governance, Risk & Compliance | Plain Language & Visual Design | Application Development & Testing | AWS/Azure Cloud Communications-as-a-Service | Managed CCM Services | Application Support Services | CCM/ECM Vendor Search/Selection Assistance
When you work with us you will be exposed to different clients, different projects and different technology and business challenges all day, every day. We love to solve problems and deliver enduring value to our clients by thinking not necessarily “outside the box” but like “there is no box!” We are as diverse and unique as the clients we strive to consult, advise and deliver for. Our inclusive culture means you will be valued and heard, where ideas are encouraged and where we “go the extra mile” to deliver success to our clients.
About the role
We're currently looking for a Senior Business Analyst to join our Technology Services team on a permanent basis.
Specifically, this role will focus on Customer Communications Management (CCM) as the underpinning technology in strategic transformation programmes. Your keen eye and attention to detail will make a difference by ensuring we deliver high quality data analysis, documentation and specifications for delivery and testing teams. You will be playing an important part of ensuring our delivery teams are receiving the right information in a reliable way, and therefore, experience with Customer Communications Management tools will be highly regarded.
You will gather business requirements that identify, understand, analyse and document customer communication processes and information requirements of the overall solution. You will develop functional specifications, describing the process and conceptual information requirements of business requirements.
We are looking for someone with experience operating in a fast-paced environment with the understanding of agile delivery methods. You'll apply your exceptional analysis skills and inquisitive approach to lead the analysis and resolution of business problems through a range of elicitation techniques to develop requirements.
About you
If you think this role is right for you, your skills and qualifications may include:
• Experience using leading Customer Communications Management tools is highly desirable.
• Previous experience in delivering business and technical analysis in Financial Services is MANDATORY.
• Experience in the Financial Services (Banking) Industry is MANDATORY.
• Investigation skills and finance/insurance knowledge of client documents, statements of advice and policies involved.
• Extensive and in-depth experience in business analysis in complex transformation programs and projects.
• Experience working with data models, data dictionaries, Power BI and SQL.
• Able to translate Business Requirements into Technical Mapping
• Experience working in a Team environment with BA’s, SME’s, Developers and Testers to ensure technical mapping is aligned to business requirements.
• Experience working in an Agile delivery environment using Confluence, Jira or DevOps.
• High level ability to communicate effectively, verbally and in writing, through all levels within an organisation (business and technical).
• Experience with leveraging project controls such as Risk, Issues, Scope, Dependencies, flight planning and Sprint planning.
• CCBA / CBAP qualifications desirable.
How you'll benefit
We provide a dynamic and rewarding work environment featuring:
• Competitive salary, bonus, and super offerings
• Opportunities for advancement
• Exposure to broad range of clients, projects and technologies
• Flexible work arrangements
Next steps
If you think this role is the right fit for you, then please apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future and how you could make a difference in that journey.
For this role you must have Australian or New Zealand citizenship or have permanent residency status. Please apply before Monday, 23rd September 2024
Idiom Australia Pty Ltd
Melbourne
CBD & Inner Suburbs
Information & Communication Technology
Technical (CCM) Business/Systems Analysts
Flexible work options available!
Full time or Contract
• Be part of a rapidly growing consulting & technology company
• Enjoy a rewarding career move with opportunities for development
• By brand and by thinking, we’re “outside the box”
About us
Idiom is Australia’s leading independent Customer Communications Management and Communication Design services organisation. We specialise in: CCM Strategy & Consulting | CCM Process Governance, Risk & Compliance | Plain Language & Visual Design | Application Development & Testing | AWS/Azure Cloud Communications-as-a-Service | Managed CCM Services | Application Support Services | CCM/ECM Vendor Search/Selection Assistance
When you work with us you will be exposed to different clients, different projects and different technology and business challenges all day, every day. We love to solve problems and deliver enduring value to our clients by thinking not necessarily “outside the box” but like “there is no box!” We are as diverse and unique as the clients we strive to consult, advise and deliver for. Our inclusive culture means you will be valued and heard, where ideas are encouraged and where we “go the extra mile” to deliver success to our clients.
About the role
We're currently looking for a Senior Business Analyst to join our Technology Services team on a permanent basis.
Specifically, this role will focus on Customer Communications Management (CCM) as the underpinning technology in strategic transformation programmes. Your keen eye and attention to detail will make a difference by ensuring we deliver high quality data analysis, documentation and specifications for delivery and testing teams. You will be playing an important part of ensuring our delivery teams are receiving the right information in a reliable way, and therefore, experience with Customer Communications Management tools will be highly regarded.
You will gather business requirements that identify, understand, analyse and document customer communication processes and information requirements of the overall solution. You will develop functional specifications, describing the process and conceptual information requirements of business requirements.
We are looking for someone with experience operating in a fast-paced environment with the understanding of agile delivery methods. You'll apply your exceptional analysis skills and inquisitive approach to lead the analysis and resolution of business problems through a range of elicitation techniques to develop requirements.
About you
If you think this role is right for you, your skills and qualifications may include:
• Experience using leading Customer Communications Management tools is highly desirable.
• Previous experience in delivering business and technical analysis in Financial Services is MANDATORY.
• Experience in the Financial Services (Banking) Industry is MANDATORY.
• Investigation skills and finance/insurance knowledge of client documents, statements of advice and policies involved.
• Extensive and in-depth experience in business analysis in complex transformation programs and projects.
• Experience working with data models, data dictionaries, Power BI and SQL.
• Able to translate Business Requirements into Technical Mapping
• Experience working in a Team environment with BA’s, SME’s, Developers and Testers to ensure technical mapping is aligned to business requirements.
• Experience working in an Agile delivery environment using Confluence, Jira or DevOps.
• High level ability to communicate effectively, verbally and in writing, through all levels within an organisation (business and technical).
• Experience with leveraging project controls such as Risk, Issues, Scope, Dependencies, flight planning and Sprint planning.
• CCBA / CBAP qualifications desirable.
How you'll benefit
We provide a dynamic and rewarding work environment featuring:
• Competitive salary, bonus, and super offerings
• Opportunities for advancement
• Exposure to broad range of clients, projects and technologies
• Flexible work arrangements
Next steps
If you think this role is the right fit for you, then please apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future and how you could make a difference in that journey.
For this role you must have Australian or New Zealand citizenship or have permanent residency status. Please apply before Monday, 23rd September 2024
