Randstad are currently seeking professionals to join one of Australias largest banks within their Contact Centre team at Bedford Park!
The core function of this role is to provide excellent customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:
Manage inquiries for existing customers relating to customers mortgages
Act with urgency and respond to customer queries in a empathetic and professional matter
Dealing with hardship calls and coming up with solutions
Always look for new opportunities to delight our customers
Contributing to the development and continuous improvement of customer experience
The ideal candidate will have:
A strong background in handling difficult calls or customers
High level of empathy and resilience
... Click here to view more detail / apply for Hardships & Collections Consultant
