Head of Customer Solutions Operations
Transurban's commitment to enhancing road safety, intelligence, and sustainability is evident through its innovative solutions that tackle transportation challenges. The Customer Solutions and Australia Markets Partnering (CS & AMP) division plays a pivotal role in this mission by transforming the customer experience. This division adopts a comprehensive approach , integrating employees , processes, and technology to improve customer interactions.
About the role ? ? ? ?
The Head of Customer Solutions Operations is a pivotal senior leadership position within Transurban, overseeing the consumer and commercial collections teams, and managing fraud mitigation and enforcement across all operations. This role demands a leader adept in operational excellence, with a deep understanding of collections and operational processes, technology, and commercial imperatives to drive efficient and effective management of collections, customer
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