About the role
We have an exciting opportunity for 2 Customer Service Representatives to join our team. Reporting to the Consumer Relations Team Leader they will deliver an excellent consumer experience to both internal and external stakeholders.
Correspond with consumers, actioning and resolving all queries and complaints in an efficient, effective timely manner
Record all consumer contacts in the relevant Consumer Relations systems
Initiate collection of product/s from consumers and respond as per the documented procedures
Work on expired and failed credit card campaigns, ensuring all wine subscription information is correct and up to date
Proactive communication with the business stakeholders regarding the management of product and promotion feedback
About you
We are searching for individuals with excellent time management and communication skills. Ideally, you will have experience in a corporate work environment; dealing with multiple stakeholders, prioritising workload, whilst ... Click here to view more detail / apply for Consumer Relations Representative
We have an exciting opportunity for 2 Customer Service Representatives to join our team. Reporting to the Consumer Relations Team Leader they will deliver an excellent consumer experience to both internal and external stakeholders.
Correspond with consumers, actioning and resolving all queries and complaints in an efficient, effective timely manner
Record all consumer contacts in the relevant Consumer Relations systems
Initiate collection of product/s from consumers and respond as per the documented procedures
Work on expired and failed credit card campaigns, ensuring all wine subscription information is correct and up to date
Proactive communication with the business stakeholders regarding the management of product and promotion feedback
About you
We are searching for individuals with excellent time management and communication skills. Ideally, you will have experience in a corporate work environment; dealing with multiple stakeholders, prioritising workload, whilst ... Click here to view more detail / apply for Consumer Relations Representative
