Membership & Professional Services Manager St Leonards Permanent Role - Full Time Salary: Up to $120,000 + Super Hybrid (50% In-office, 50% WFH) Free parking & 5 min walk to Train Station
Cox Purtell is currently working with a peak body association representing healthcare practitioners nationally in Australia. They're a member organisation with branches in every state and territory, and their main aim is to support members by enhancing their ability to provide safe, high quality professional health care.
They're now looking to hire a committed and motivated Membership & Professional Services Manager to lead their Membership and Professional Services team. The main focus of this role is to improve member and stakeholder engagement across the organisation, embedding systems and structures to facilitate this, and to operationally manage and improve the delivery of membership services.
The successful candidate will be a customer-centric leader, with both strong people management & project management skills, who's used to working in a fast-paced environment & the agility and flexibility to adjust to changing priorities.
Main areas of responsibility include:
Lead and implement models of engagement across the organisation to facilitate collaboration with State Branches and other key stakeholders.
Act as the liaison to State Branches on behalf of the organisation for relevant membership and marketing projects.
Responsible for establishing and developing programs to provide member support
Coordinate Associations presence at major industry events & conferences
Lead and participate in membership projects.
Manage the operational relationship with vendors supplying member services
Continuously improve member service satisfaction
Devise and implement strategies to ensure services and resources are integral to the industry.
Lead the development of member resources and support tools
Assess opportunities and lead the implementation of new member services
Identify strategic opportunities to develop and improve systems and processes to improve member support
Lead a team of 5 member services officers - setting work and development plans for team members.
Your Profile: The successful candidate will be demonstrated leader in a member or customer-focussed environment, ideally within an Association or Not-for-Profit organisation. At least 2 years' experience in a management role is desired.
Experience within a membership organisation or Association is essential
An understanding and appreciation for membership engagement best practices
People management experience
Project management experience
An analytical approach and keen eye for data integrity & reporting
Demonstrable negotiation and public speaking skills
Excellent customer service skills
Advanced competency in Microsoft Office Suite
Experience in quality improvement systems, process management and compliance
Cox Purtell is currently working with a peak body association representing healthcare practitioners nationally in Australia. They're a member organisation with branches in every state and territory, and their main aim is to support members by enhancing their ability to provide safe, high quality professional health care.
They're now looking to hire a committed and motivated Membership & Professional Services Manager to lead their Membership and Professional Services team. The main focus of this role is to improve member and stakeholder engagement across the organisation, embedding systems and structures to facilitate this, and to operationally manage and improve the delivery of membership services.
The successful candidate will be a customer-centric leader, with both strong people management & project management skills, who's used to working in a fast-paced environment & the agility and flexibility to adjust to changing priorities.
Main areas of responsibility include:
Lead and implement models of engagement across the organisation to facilitate collaboration with State Branches and other key stakeholders.
Act as the liaison to State Branches on behalf of the organisation for relevant membership and marketing projects.
Responsible for establishing and developing programs to provide member support
Coordinate Associations presence at major industry events & conferences
Lead and participate in membership projects.
Manage the operational relationship with vendors supplying member services
Continuously improve member service satisfaction
Devise and implement strategies to ensure services and resources are integral to the industry.
Lead the development of member resources and support tools
Assess opportunities and lead the implementation of new member services
Identify strategic opportunities to develop and improve systems and processes to improve member support
Lead a team of 5 member services officers - setting work and development plans for team members.
Your Profile: The successful candidate will be demonstrated leader in a member or customer-focussed environment, ideally within an Association or Not-for-Profit organisation. At least 2 years' experience in a management role is desired.
Experience within a membership organisation or Association is essential
An understanding and appreciation for membership engagement best practices
People management experience
Project management experience
An analytical approach and keen eye for data integrity & reporting
Demonstrable negotiation and public speaking skills
Excellent customer service skills
Advanced competency in Microsoft Office Suite
Experience in quality improvement systems, process management and compliance
