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Jobs in Australia   »   Jobs in Baulkham Hills   »   ICT BUSINESS ANALYST
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ICT BUSINESS ANALYST

RESOURCE CORNER PTY LTD

RESOURCE CORNER PTY LTD company logo
Resource Corner Pty Ltd has been built on the principles of integrity, partnership and innovation, traits that have allowed Resource Corner to establish itself as leader in its field since 2006. Resource Corner is global technology enterprise, focused on delivering excellence in complex digital environment, with relentless dedication in IT consulting and services. Resource Corner IT has been working with Banking and Telecom and Federal Department to help them achieve business agility, competitive edge, and growth.

Position Summary:

We are seeking a passionate and detail oriented ServiceNow Business Analyst to join our team in Australia. You will play a key role in bridging the gap between business needs and technical solutions by gathering requirements, analysing processes, and documenting user stories for development with ServiceNow.

Job location:

Head Office is in Norwest Business Park, Norwest NSW 2153, you will be required to work on clients' office (on multiple locations possible), depending on the engagement, whilst remaining a direct employee of Resource Corner

Type of position:

Permanent Ongoing

Minimum Qualification:

Any bachelor’s degree in major computing or equivalent

Experience Range: 5 to 15 years.

Job Description – ICT Business Analyst

Skills:

Minimum 5+ years of experience as a Business Analyst or similar role.
Strong understanding of business analysis principles and methodologies.
Experience in eliciting, documenting, and analysing user requirements.
Excellent communication, collaboration, and interpersonal skills.
Ability to work independently and as part of a team.
Experience working in an Agile development environment (a plus).
Experience with user story writing and user acceptance testing (UAT).
Implemented or optimized ServiceNow solutions, focusing on performance and reporting.
Improved insights analysis to derive actionable intelligence from ServiceNow data.
Demonstrated excellent communication and stakeholder engagement skills.
Thrived in ambiguous and fast-paced environments, ideally within multi-stream programs.
Proven track record in managing change within large-scale projects.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and meet deadlines effectively.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities:

Collaborate with stakeholders (business users, product owners, developers) to understand business needs and requirements.
Elicit, analyze, document, and refine user stories for ServiceNow development projects.
Work with developers to translate business requirements into clear, concise, and testable user stories.
Conduct gap analysis and process improvement assessments to identify opportunities for optimization.
Facilitate workshops and user interviews to gather detailed user requirements.
Create and maintain user stories and other business documentation using appropriate tools.
Participate in user acceptance testing (UAT) and ensure that developed applications meet user needs.
Stay up-to-date with ServiceNow capabilities and limitations.
Identify and document business rules and processes relevant to ServiceNow applications.
Perform impact analysis to assess the potential impact of new features on existing functionalities.
Maintain a strong understanding of the Agile development methodology.

Salary: $120k plus super

Next steps

If you feel this opportunity suits you, or RESOURCE CORNER IT is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with RESOURCE CORNER IT, visit http://www.resourcecornerit.com

This is an exciting opportunity to join in an innovative team in Norwest, NSW 2153 this is a newly created Fulltime position - Monday to Friday from 8.30am to 4.30pm in a friendly, professional working environment which focuses on customer solution strategy.

If you have a passion for leveraging the best from cutting-edge technologies; have an eye for elegance, flexibility and efficiency in design; and are passionate about technology we want to hear from you.

RESOURCE CORNER IT is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

*As our industry falls under the Government Covid19 Vaccine Mandate and will require proof of vaccinations.

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