The Position:
An exciting opportunity has become available to join our Client Solution Team – Call Centre.
- Full-time role
- Great team culture
- This position would best suit someone who has previously worked in a contact centre environment or customer service role looking to enter the industry.
As the Contact Centre Agent, you will be the first point of call for our clients and will be the connection to our customer service delivery model.
Key duties of the role will include:
- Answering all calls and assisting clients where possible to minimise phone traffic to sites;
- Achieving KPI of 60 handled calls per day
- Liaising with sites and various team members
- Documenting and file noting in our atWork systems
- Providing advocacy and information about atWork Australia's services - connecting both clients and the wider community.
