As the ANZ Vendor Specialist, you'll be responsible for liaising with customers, external Debt Collections Agencies (DCA), and customer service teams to facilitate collections activity and reduce losses in accordance with our company guidelines and Australian & New Zealand Regulatory requirements such as BNPL code, DCGs, ASIC, Privacy Act, CCFA and more.
Responsibilities include:
Maintaining relationships and liaising with internal and external stakeholders such as third-party collection’s vendors.
Accountable for completion of applicable outsourcing activities on all steps of the lifecycle of the outsourcing agreement and ensuring that any regulatory requirements relating to outsourcing are met.
Driving performance to ensure ongoing improvement and collection efficiency.
Facilitating annual DCA Audits and identifying, evaluating, monitoring, and escalating third-party risks to the business as and when needed.
Facilitating Monthly, Quarterly Governance meetings and participate in DCA Call Calibrations sessions.
Coordinating and managing changes to supplier and third-party management processes driven by policy, regulations, or improvement opportunities.
Managing and monitoring contracts inclusive of service level agreements (SLAs) of third-party collection’s vendors.
Complete Collections reporting requirements as per Global Collection Oversight Framework.
Build and maintain relationships with key stakeholders by collaborating with cross-functional teams, including Credit risk, finance, Legal & Compliance, Security and Privacy, operations, and customer service, to set targets, streamline collections processes and enhance efficiency in line with overall business goals.
Manage and record third-party collection’s vendors incidents and report to internal stakeholders.
