29th July, 2024
The Opportunity The Head of Complex WOC will provide direction to the Team Leads and Optimisers and supervise delivery of project activities to ensure BSA delivers effective outcomes and accurate plans to ensure there is alignment between resource needs and customer requirements. Position responsibilities
Manage the team to provide a full range of complex services to nbn end users.
Ensure working relationships with relevant internal and nbn staff are effective so that their requirements for demand, capability and capacity management are met.
Manage the performance of the team in line with BSA business objectives and in a way that leads to improvements in employee engagement, job satisfaction and consistent behaviours across the department.
Provide direction and leadership to the team to ensure open, consistent and frequent communication in relation to operational challenges, improvements and issues.
With
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