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Jobs in Australia   »   Jobs in Sydney   »   Customer Service Job   »   Senior Consultant - Support
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Senior Consultant - Support

TRIDANT PTY LTD

TRIDANT PTY LTD company logo
The Company

Tridant Pty Ltd is one of Australia's largest specialist consulting firms focused on designing and implementing Financial Performance Management, BI, Financial Reporting, Data Visualisation, Predictive Analytics and Information Management solutions, for both public and private sector organisations throughout Asia Pacific. Tridant partner with multiple market leading technologies to deliver the best solution to our clients.

Tridant's expertise spans a number of market sectors including: Financial Services, Mining, Retail, Education, Media & Entertainment, Oil and Gas, Government and Communications.

Tridant operate from multiple locations across Australia and Singapore. Our consulting team is home to a number of the most experienced and respected consultants, who have implemented solutions across Australia, New Zealand, Singapore and many other countries.

Since our founding in 2007, Tridant has earned an enviable reputation for delivering some of the largest and most successful IT projects in Australia. Our collegiate culture sets us apart from others in our industry, as does the diversity and quality of our people.

The Role
Tridant is seeking an experienced Senior Consultant with TM1 Planning Analytics and/or Cognos Analytics skills, to fill a full-time role within our Support Services team. This is a hybrid work arrangement where work will be undertaken both from home and our modern offices.

Responsible for:

The Support Services practice is responsible for delivering systems support both internally and to clients. At the core of the Support Services practice is the Service Desk, an ITIL aligned function providing multi-channel access to incident and problem management support processes.

Additional to the Service Desk, the Support Services team is responsible for managed services, hosted solutions, internal systems, minor changes, upgrades and patches.

Accountabilities include, but are not limited to:
• Provide remote and onsite support to Tridant’s customers which involves supporting applications and resolving customer issues and queries.
• Development and deployment of enhancements as and when required across Tridant’s suite of CPM solutions, specifically TM1 and Anaplan.
• Analysis, troubleshooting and tuning applications and solutions.
• Maintaining and developing customer reports.
• Participation in consulting engagements as necessary.
• General IT support, development and consulting activities.
• Knowing your deadlines, and adhering to them is essential, equally knowing your escalation point and using it when required is a must.


Desired Skills and Experience
Essential
• Greater than 5 years’ experience in delivering or supporting IBM TM1 (Planning Analytics) and/or Cognos Analytics.
• Minimum education level of Bachelor’s degree or equivalent in a relevant subject – Computer Sciences, Business, Finance & Accounting.
• Relevant experience in the design, build, implementation, and support of TM1 Planning Analytics and/or Cognos Analytics solutions.
• Previous experience driving a customer-centric culture.
• Background in financial roles within the corporate sector is desirable.
• Excellent written and verbal communication skills.

Highly Regarded
• Experience with Adaptive Planning, in delivering or supporting solutions will be looked upon favourably.
• Experience in SAP, Power BI or Oracle would also be looked upon favourably.
• Background in financial or supply chain roles is desirable.
• Well-developed skills/ability identifying, investigating, and resolving/implementing solutions for customer queries.
• Ability to identify opportunities and taking action to help achieve business goals.
• Ability to identify process improvement opportunities.
• Team player with a professional, pro-active approach.

Why Tridant
Our company offers a unique culture second to none; our ethos is that we are professional, but we make work an enjoyable experience. Tridant offer a collegiate team environment that embraces diversity and allows our staff the opportunity to grow independently in a supportive environment.

Our team are offered a flexible working arrangements, ongoing learning and development opportunities as well as access to an Employee Assistance Program.

What makes Tridant different? Our culture; our people; access to the leadership team; and the ability to make an impact.

This is a fantastic opportunity to join a reputable, fast-growing company where there is a wealth of opportunity for the right candidate.

For further information on Tridant, please see our website www.tridant.com.

Recruitment agency contact is not welcome.

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