The Role: As the ICT Service Delivery Support Officer you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge and Continual Service Improvement Management. There will be a requirement to work across the different disciplines, allowing for a spread of knowledge and for individuals to continually contribute to the improvement of each process. Primary Duties:
Assist with and at times lead the management, maturing and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams
Assist with setting priorities for the work area, maintain team cohesion, and ensure quality of outputs.
Assist in and drive the day to day operations of processes such as Incident, Problem and Change management along with ensuring proper coordination and communication.
Design and formulate processes documents, workflows, SOPs
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