Crawford IT provides end-to-end IT support to commercial customers in construction, medical, and the general commercial space for customers up to 100 seats. Our IT customers are mostly in Adelaide, with some dotted interstate. We pride ourselves on integrity and ethics, and enjoy looking after our valued clients. Some of our clients have been with us for almost 20 years. We grow organically through referrals, which ensures customers are of a particular fit. Since its launch, Crawford IT has expanded into both an IT Services and Software company. About the role Crawford IT is expanding its technical capabilities, and is looking for an individual who would enjoy: Working between office and customer locations Being part of a team who love their work Working with exciting and diverse customers and technologies This position is for full time Level 1/2 IT Support. Our office is in Adelaide CBD. This position reports to the company’s Lead Engineer. We require someone who is autonomous and able to think on their feet, working with sometimes little information. You should have experience with Level 1/2 IT support. Systems and processes have been put in place, and we require an individual who is able drive these systems further while providing support to the current customer base and be a point of escalation. You will be exposed to many technologies, applications, systems, providing you the opportunity to up-skill, provide proactive solutions and never get bored! This position will involve traveling within metropolitan Adelaide and working at customer sites. Experience you will need Provide phone, email and onsite support to customers for a range of IT related issues. You will have experience maintaining and troubleshooting technologies below: Active Directory and Azure AD Exchange and Office 365 Windows Server 2003-2019 Windows Desktops 7 to 10 VMWare Networking fundamentals VOIP (namely 3CX) Understanding the concepts of: Storage and SAN Routing, VLAN/switching, firewalls (preferably Cisco) Desirable experience (in order of most desirable): Deploying any of the technologies above SCVMM AWS/Microsoft Azure/InTune SQL database maintenance/backups General knowledge of popular ERP systems Other experience we are looking for Must have at least 3 years previous IT experience Demonstrated experience in being able to support both customers and other techs when it comes to escalations, and being able to close out the escalation or support call. Related qualifications including CCNA, MCSE or University education are desirable Culture With a strong company culture and high retention rate, we have an awesome team that is diverse, enthusiastic and energetic. This is what our customers recognize us for, and our ability to work through stressful issues quickly and empathetically. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume. Specifically listing the required experience above, and your level of competency will greatly assist in gauging your experience and your success. Only applications submitted through Indeed will be accepted. We will only contact successful applicants. Job Types: Full-time, Part-time, Permanent Salary: $70,000.00 – $80,000.00 per year Benefits: Professional development assistance Schedule: Monday to Friday COVID-19 considerations: We follow health advice as directed. When working at customer sites, we will adhere to their protocols and requirements. This role does require a vaccinated individual Application Question(s): Are you an Australian Citizen or permitted to work in Australia? License/Certification: drivers license (Required) Work Location: Hybrid remote in ADELAIDE, SA 5000 Salary $70,000 - $80,000
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