Title: Service Desk Team Lead Division: Information Technology Services Classification: ANU Officer Grade 8 (Information Technology) Salary package: Competitive remuneration package including 17% superannuation Term: Full Time, Continuing Location: Acton, Canberra (flexible and hybrid working arrangements are supported)We are seeking an individual who combines leadership experience, technical expertise, and a deep understanding of service desk best practices to drive our service excellence.
Drive the standards of the Service Desk, in both technical and soft skills.
Contribute to various projects to up lift Service Desk processes and procedures.
Opportunity to make a meaningful impact within a dynamic organisation.
Ongoing professional development and training opportunities.
Friendly and inclusive work environment.
About the Role In alignment with our commitment to customer satisfaction, the Service Desk Team Lead, working under the guidance of the Service Desk Manager, will play a pivotal role in orchestrating the
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