Job Requirements
Qualifications and Experience:
Essential:
23 years of relevant Service Desk experience.
Strong technical knowledge and experience in frontline Service Desk operations.
Excellent oral and written communication skills.
Exceptional customer service skills.
Outstanding time management and the ability to multitask in a complex, high-pressure environment.
Exceptional troubleshooting and problem-solving skills.
Preferred:
ITIL Foundation Certification.
Tertiary qualifications in IT or a relevant field.
Industry certifications.
More About the Role
Key Accountabilities:
Provide ICT support to users, resolving non-complex problems to minimize system downtime and loss of productivity.
Respond to enquiries from various sources in a customer-focused manner, ensuring timely and accurate information resolves issues or fulfils requests.
Support setup activities for computers, printers, multifunction devices, tablets, smartphones, and other ICT systems.
Use appropriate tools and methods to
... Click here to view more detail / apply for Service Desk Analyst (90419)
Qualifications and Experience:
Essential:
23 years of relevant Service Desk experience.
Strong technical knowledge and experience in frontline Service Desk operations.
Excellent oral and written communication skills.
Exceptional customer service skills.
Outstanding time management and the ability to multitask in a complex, high-pressure environment.
Exceptional troubleshooting and problem-solving skills.
Preferred:
ITIL Foundation Certification.
Tertiary qualifications in IT or a relevant field.
Industry certifications.
More About the Role
Key Accountabilities:
Provide ICT support to users, resolving non-complex problems to minimize system downtime and loss of productivity.
Respond to enquiries from various sources in a customer-focused manner, ensuring timely and accurate information resolves issues or fulfils requests.
Support setup activities for computers, printers, multifunction devices, tablets, smartphones, and other ICT systems.
Use appropriate tools and methods to
... Click here to view more detail / apply for Service Desk Analyst (90419)
