About the Role
The Lead, Strategy & Programs, will deliver high priority strategic programs across the APAC Community Operations organization, which is responsible for providing world-class customer care globally. Working with teams around APAC and the globe, this role will apply expert project and program management skills to lead the annual and bi-annual planning processes and launch top-priority complex APAC projects to materially improve Uber's support operations. In this role, you will help support leadership in company-wide decision-making through your critical thinking, strategic mindset, and data-driven approach. You should have excellent problem-solving, time-management, business planning, and cross-functional leadership skills, and the ability to clearly articulate and present information to stakeholders at all levels of the business.
What You'll Do
Facilitate the annual and bi-annual strategic planning cycles, inclusive of overseeing APAC inputs to global product/ tech roadmaps
Drive strategic accountability by leading the quarterly, monthly and weekly operating cadences and leadership forums
Deliver end-to-end program management for large-scale, high-impact initiatives that are important to the success of APAC CommOps
Identify operational gaps, improve, and pioneer processes to drive efficiency across APAC Community Operations
Develop executive-level communications and presentations for Uber's leadership to drive key stakeholder alignment to ensure initiatives are connected to larger customer support goals
Provide actionable thought leadership on problems without precedent
Oversee the internal communications function for a 2500+ strong organization; ensure communications are compelling and tailored to different audiences and situations
Manage a team of Strategy & Planning Associates and Program Specialists
What You'll Need
Bachelor's degree in Business / Economics, or other quantitative fields
Minimum 6 years of work experience, of which 2 years of strategy or operations consulting experience
2-3 years direct people management experience
Experience in communicating with and presenting to senior leaders
Experience collaborating and influencing others in a cross-functional team environment
Preferred Qualifications
MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
6+ years of prior work experience in program management or 1-2 years experience at the Project Leader / Engagement Manager level at a top-tier strategy & operations consulting firm
Demonstrated ability to own and execute on multiple major strategic projects / programs
Experience with business planning or budget processes
Highly structured and detail oriented approach to work
Experience with ambiguity in a fast-paced environment
Advanced Excel / data analysis skills
Advanced PowerPoint / presentation skills
The Lead, Strategy & Programs, will deliver high priority strategic programs across the APAC Community Operations organization, which is responsible for providing world-class customer care globally. Working with teams around APAC and the globe, this role will apply expert project and program management skills to lead the annual and bi-annual planning processes and launch top-priority complex APAC projects to materially improve Uber's support operations. In this role, you will help support leadership in company-wide decision-making through your critical thinking, strategic mindset, and data-driven approach. You should have excellent problem-solving, time-management, business planning, and cross-functional leadership skills, and the ability to clearly articulate and present information to stakeholders at all levels of the business.
What You'll Do
Facilitate the annual and bi-annual strategic planning cycles, inclusive of overseeing APAC inputs to global product/ tech roadmaps
Drive strategic accountability by leading the quarterly, monthly and weekly operating cadences and leadership forums
Deliver end-to-end program management for large-scale, high-impact initiatives that are important to the success of APAC CommOps
Identify operational gaps, improve, and pioneer processes to drive efficiency across APAC Community Operations
Develop executive-level communications and presentations for Uber's leadership to drive key stakeholder alignment to ensure initiatives are connected to larger customer support goals
Provide actionable thought leadership on problems without precedent
Oversee the internal communications function for a 2500+ strong organization; ensure communications are compelling and tailored to different audiences and situations
Manage a team of Strategy & Planning Associates and Program Specialists
What You'll Need
Bachelor's degree in Business / Economics, or other quantitative fields
Minimum 6 years of work experience, of which 2 years of strategy or operations consulting experience
2-3 years direct people management experience
Experience in communicating with and presenting to senior leaders
Experience collaborating and influencing others in a cross-functional team environment
Preferred Qualifications
MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
6+ years of prior work experience in program management or 1-2 years experience at the Project Leader / Engagement Manager level at a top-tier strategy & operations consulting firm
Demonstrated ability to own and execute on multiple major strategic projects / programs
Experience with business planning or budget processes
Highly structured and detail oriented approach to work
Experience with ambiguity in a fast-paced environment
Advanced Excel / data analysis skills
Advanced PowerPoint / presentation skills
