Job Title: Application Support
Salary Range: AUD 72,800 - 138,180
Job Description:
Responsibilities:
• Manage daily production support for Real-Time & End of Day index calculation systems.
• Understand data models & data transformation algorithms used in our index platforms.
• Execute critical data changes in Production Databases and troubleshoot data issues.
• Analyze production issues, report bugs and collaborate with application development team for resolution.
• Monitor application log files to debug issues, review alert emails and take corrective actions.
• Monitor connections to market data sources, stock exchanges and vendor-partners.
• Maintain support procedures & run-books, system checkout tasks, escalation contacts.
• Interact with business operations to provide technical support.
• Effectively interact with global customers, business users and IT staff.
Qualifications:
• Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience.
• 3 to 5 years of experience in application support with troubleshooting production issues and meeting critical SLAs.
• Experience in Oracle Database environment – SQL, PL/SQL stored procedures.
• Experience in deploying applications in Weblogic servers.
• Experience in system monitoring and data validation.
• Knowledge of Linux Operating System commands and executing shell scripts.
• Experience in Amazon AWS is mandatory.
• Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is a plus.
• Experience with Market data/Index/Benchmarks/Asset Management/Trading platforms is a plus.
• Excellent communication skills are essential, with strong verbal and writing proficiencies.
Salary Range: AUD 72,800 - 138,180
Job Description:
Responsibilities:
• Manage daily production support for Real-Time & End of Day index calculation systems.
• Understand data models & data transformation algorithms used in our index platforms.
• Execute critical data changes in Production Databases and troubleshoot data issues.
• Analyze production issues, report bugs and collaborate with application development team for resolution.
• Monitor application log files to debug issues, review alert emails and take corrective actions.
• Monitor connections to market data sources, stock exchanges and vendor-partners.
• Maintain support procedures & run-books, system checkout tasks, escalation contacts.
• Interact with business operations to provide technical support.
• Effectively interact with global customers, business users and IT staff.
Qualifications:
• Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience.
• 3 to 5 years of experience in application support with troubleshooting production issues and meeting critical SLAs.
• Experience in Oracle Database environment – SQL, PL/SQL stored procedures.
• Experience in deploying applications in Weblogic servers.
• Experience in system monitoring and data validation.
• Knowledge of Linux Operating System commands and executing shell scripts.
• Experience in Amazon AWS is mandatory.
• Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is a plus.
• Experience with Market data/Index/Benchmarks/Asset Management/Trading platforms is a plus.
• Excellent communication skills are essential, with strong verbal and writing proficiencies.
