Job description
Responsibilities:
• Deliver high quality one-to-one customer engagements remotely and in-person to build high quality technical relationships within customers and understand their use of our solutions.
• Demonstrate the value of customers’ existing solutions and ensure their success and ongoing usage of the products.
• Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles.
• Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products.
• Use CRM applications to successfully manage tasks and events to manage opportunities and accounts.
• Create opportunity and interest for additional modules for Account Managers to drive to closure.
• Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate.
• Continually keep abreast of new technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs.
Qualifications:
• 3-5 years in a customer facing technical role.
• Knowledge of Service Desk and/or Professional Services Automation (PSA) tools systems such as Autotask, Kaseya BMS or ConnectWise.
• Knowledge of Remote Monitoring and Management (RMM) tools such as Kaseya VSA, Datto RMM and other Kaseya Management and Security solutions is a plus.
• Strong understanding of Microsoft Technology and Microsoft 365 in a business environment.
• Good understanding of networking technology sales experience is a plus.
• Enterprise level software implementation and consulting experience.
• Strong presentation skills.
• Energetic team player with exceptional organizational, interpersonal, and communication (written and verbal) skills.
• A highly professional, self-motivated individual that demonstrates high standards of ethical conduct.
• Exceptional understanding of the IT services marketplace and fundamental selling and negotiation/closing skills.
• Demonstrated ability to identify opportunities and leverage appropriately.
• Demonstrated knowledge of network and desktop management solutions.
• College or technical degree preferred.
• Well spoken & understanding of English.
• Other language skills as a preference.
• Annual salary range of 90,000 to 100,000 plus super
Responsibilities:
• Deliver high quality one-to-one customer engagements remotely and in-person to build high quality technical relationships within customers and understand their use of our solutions.
• Demonstrate the value of customers’ existing solutions and ensure their success and ongoing usage of the products.
• Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles.
• Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products.
• Use CRM applications to successfully manage tasks and events to manage opportunities and accounts.
• Create opportunity and interest for additional modules for Account Managers to drive to closure.
• Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate.
• Continually keep abreast of new technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs.
Qualifications:
• 3-5 years in a customer facing technical role.
• Knowledge of Service Desk and/or Professional Services Automation (PSA) tools systems such as Autotask, Kaseya BMS or ConnectWise.
• Knowledge of Remote Monitoring and Management (RMM) tools such as Kaseya VSA, Datto RMM and other Kaseya Management and Security solutions is a plus.
• Strong understanding of Microsoft Technology and Microsoft 365 in a business environment.
• Good understanding of networking technology sales experience is a plus.
• Enterprise level software implementation and consulting experience.
• Strong presentation skills.
• Energetic team player with exceptional organizational, interpersonal, and communication (written and verbal) skills.
• A highly professional, self-motivated individual that demonstrates high standards of ethical conduct.
• Exceptional understanding of the IT services marketplace and fundamental selling and negotiation/closing skills.
• Demonstrated ability to identify opportunities and leverage appropriately.
• Demonstrated knowledge of network and desktop management solutions.
• College or technical degree preferred.
• Well spoken & understanding of English.
• Other language skills as a preference.
• Annual salary range of 90,000 to 100,000 plus super
