Target Business Services
Location: Location: Level 1/265 Parramatta Rd, Auburn NSW 2144
Salary: $80,000 plus 11.5% superannuation
Position: Full time, Permanent
Our client, R & V Garg Pty Ltd ATF Garg Family Trust trading as Snooze Auburn and Snooze Bankstown is a leading and specialist bed store that impresses locals with its signature bedroom expertise and personalised bedroom options.
Snooze Auburn and Snooze Bankstown prides on creating beautiful and functional bedroom solutions that enhance the quality of life for its customers. From bespoke beds and stylish wardrobes to luxurious beddings & accessories, Snooze Auburn and Snooze Bankstown are dedicated to delivering exceptional products and services. Join the passionate team and contribute to a company that values customer satisfaction, innovation, and excellence.
Snooze Auburn and Snooze Bankstown is seeking an experienced and enthusiastic Customer Service Manager to lead the customer service team. The ideal candidate will have a proven track record in managing customer service operations, exceptional leadership skills, and a strong commitment to providing outstanding customer experiences. You will be responsible for overseeing all customer service activities, ensuring customer satisfaction, and driving continuous improvement.
Minimum Requirements:
• AQF Associate Degree, Advanced Diploma or Diploma
• Proven experience as a Customer Service Manager or similar role.
What you will be responsible for:
• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement customer service policies, procedures, and standards.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Manage the customer service budget, ensuring cost-effective operations.
• Coordinate with the sales and marketing teams to ensure a seamless customer experience.
• Implement customer feedback mechanisms to continuously improve service quality.
• Organize and oversee customer loyalty programs and initiatives
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train, mentor, and motivate team members to achieve performance goals.
• Collaborate with other departments to resolve customer issues and improve processes.
• Maintain up-to-date knowledge of products and services to assist customers effectively.
• Prepare and present regular reports on customer service performance to senior management.
• Stay informed about industry trends and best practices in customer service.
Skills and attributes:
• Strong leadership and team management skills.
• Experience in the home furnishings or bedroom products industry
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficiency in using customer service software and CRM systems.
• Strong analytical skills and attention to detail.
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.
To apply for this position, email your resume to [email protected].
Location: Location: Level 1/265 Parramatta Rd, Auburn NSW 2144
Salary: $80,000 plus 11.5% superannuation
Position: Full time, Permanent
Our client, R & V Garg Pty Ltd ATF Garg Family Trust trading as Snooze Auburn and Snooze Bankstown is a leading and specialist bed store that impresses locals with its signature bedroom expertise and personalised bedroom options.
Snooze Auburn and Snooze Bankstown prides on creating beautiful and functional bedroom solutions that enhance the quality of life for its customers. From bespoke beds and stylish wardrobes to luxurious beddings & accessories, Snooze Auburn and Snooze Bankstown are dedicated to delivering exceptional products and services. Join the passionate team and contribute to a company that values customer satisfaction, innovation, and excellence.
Snooze Auburn and Snooze Bankstown is seeking an experienced and enthusiastic Customer Service Manager to lead the customer service team. The ideal candidate will have a proven track record in managing customer service operations, exceptional leadership skills, and a strong commitment to providing outstanding customer experiences. You will be responsible for overseeing all customer service activities, ensuring customer satisfaction, and driving continuous improvement.
Minimum Requirements:
• AQF Associate Degree, Advanced Diploma or Diploma
• Proven experience as a Customer Service Manager or similar role.
What you will be responsible for:
• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement customer service policies, procedures, and standards.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Manage the customer service budget, ensuring cost-effective operations.
• Coordinate with the sales and marketing teams to ensure a seamless customer experience.
• Implement customer feedback mechanisms to continuously improve service quality.
• Organize and oversee customer loyalty programs and initiatives
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train, mentor, and motivate team members to achieve performance goals.
• Collaborate with other departments to resolve customer issues and improve processes.
• Maintain up-to-date knowledge of products and services to assist customers effectively.
• Prepare and present regular reports on customer service performance to senior management.
• Stay informed about industry trends and best practices in customer service.
Skills and attributes:
• Strong leadership and team management skills.
• Experience in the home furnishings or bedroom products industry
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficiency in using customer service software and CRM systems.
• Strong analytical skills and attention to detail.
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.
To apply for this position, email your resume to [email protected].
