What success looks like in this role:
To provide EUC Support
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
May Provides Support for Enterprise Products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
You will be successful in this role if you have:
High school degree required
6 months to 1-year hands on technical experience
Electronics training
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