The Field Competence Support Engineer acts as the technical subject expert on all field activities, supporting the field force internal or external teams to ensure the technical quality level is reached according to contractual obligations (scope of work, SLAs).
Main Purpose of the Role:
Field Competence Support Engineer – Installation / Commissioning / Integration / Troubleshooting / hardware reconfiguration / Antenna Optimization /
Troubleshooting / Reporting / Site Audits / Operational & maintenance skills / Testing and acceptance.
*Responsibilities
• Review all site access documentation ensuring that it is accurate, relevant and to Client standards.
• Active technical team member to resolve complex problems requiring Field support.
• Active technical team member to resolve complex problems including site solution & constructability.
• Responsible for Telecom or Infrastructure according to specialty/expertise required within own area or across Field organization
• Responsible for Installing, testing, commissioning, and troubleshooting LTE Network in RAIL environment.
• Responsible for Leading & Training & supporting 3rd party contractors for Installing, testing, commissioning, and troubleshooting LTE Network in Rail environment.
• Responsible for performance levels to SLA/OLA applicable in own area
• Responsible for site testing and acceptance based on test procedures and test plan
• Supports acceptance of Network & Sites in own area
• Supports escalated Deployments matters in own area
• Supports Outage and general investigations for report purposes
• Supports liaison with Deployments subcontractors & 3rd parties in own area
• Undertake special assignments to resolve Network Operations issues
• Installation knowledge and understanding of 3G/4G multi-vendor site builds
• Commission & integration skills in Telecommunication multi-vendor BTS site
• Conduct and Quality Audit multi-Vendor Site
• Experience in commission and Hardware Configuration of UMTS/LTE sites
• Experience installation/Commissioning/Troubleshooting BTS UMTS/LTE
• Review product related technical notes to indicate changes required correct deployment LTE Sites.
• Strong skills in Antenna work – leading Tilts / TMA / installations
• Troubleshooting using a variety of test devices to investigate transmission & Power faults
• Support RF Optimization work
• Collation of work pack documents
• Point of Contact for any site-based solution change management.
• Assist with the collation and completion of Hand Over Packs.
Deliverables/performance measures:
• Implementation lead times are within agreed timeframe
• Sites are completed on time, no delays caused by Nokia
• Site Documentation (Site Folder)
• Site Documentation (Site Folder) meets the agreed format and quality level
• Site Quality processes adhered to.
• Site accepted by the Customer
• Customer satisfaction is high
Reporting lines:
• Business Unit: Mobile Networks Delivery, LDO, Service Business Management, Site Engineering and Quality
• Reporting lines: Rollout Manager, Project Manager, Infrastructure Manager, Program Manager, LDO Line Manager, Customer team
Network Contacts:
• Customer Organization
• Account Team
• Procurement
• Project Organization
• Support Site contacts
• Subcontractors
• RF Planners
• Site Engineering Team
• Infrastructure Manager
*Required Skills
Work Experience:
• 5+ years’ experience in Nokia 3G/4G/5G mobile network rollouts & Deployments, projects.
Know How:
• Understanding Nokia's site and delivery processes in projects.
• Ability to work in multi-national environment and in customer interface.
• Ability to work independently in a team, based on the rollout schedule, follow up milestones.
• Co-operation/managerial skills to follow up subcontractors’ performance.
• Understanding Business Ethics & Values
• Ability to travel within Australia if required
• Ability to check and use special tools (e.g., torque wrench, level) for checking installation quality
Competencies:
• Radio equipment site Installation
• Audit, Reporting and Processes
• Technology and Product Knowledge (3G/4G RAN, Flexi BTS)
• FAT testing and reporting
• Intermediate to advance IP skills
• Business understanding (Services)
• Quality Mindset, positive attitude, and willingness to learn
Main Purpose of the Role:
Field Competence Support Engineer – Installation / Commissioning / Integration / Troubleshooting / hardware reconfiguration / Antenna Optimization /
Troubleshooting / Reporting / Site Audits / Operational & maintenance skills / Testing and acceptance.
*Responsibilities
• Review all site access documentation ensuring that it is accurate, relevant and to Client standards.
• Active technical team member to resolve complex problems requiring Field support.
• Active technical team member to resolve complex problems including site solution & constructability.
• Responsible for Telecom or Infrastructure according to specialty/expertise required within own area or across Field organization
• Responsible for Installing, testing, commissioning, and troubleshooting LTE Network in RAIL environment.
• Responsible for Leading & Training & supporting 3rd party contractors for Installing, testing, commissioning, and troubleshooting LTE Network in Rail environment.
• Responsible for performance levels to SLA/OLA applicable in own area
• Responsible for site testing and acceptance based on test procedures and test plan
• Supports acceptance of Network & Sites in own area
• Supports escalated Deployments matters in own area
• Supports Outage and general investigations for report purposes
• Supports liaison with Deployments subcontractors & 3rd parties in own area
• Undertake special assignments to resolve Network Operations issues
• Installation knowledge and understanding of 3G/4G multi-vendor site builds
• Commission & integration skills in Telecommunication multi-vendor BTS site
• Conduct and Quality Audit multi-Vendor Site
• Experience in commission and Hardware Configuration of UMTS/LTE sites
• Experience installation/Commissioning/Troubleshooting BTS UMTS/LTE
• Review product related technical notes to indicate changes required correct deployment LTE Sites.
• Strong skills in Antenna work – leading Tilts / TMA / installations
• Troubleshooting using a variety of test devices to investigate transmission & Power faults
• Support RF Optimization work
• Collation of work pack documents
• Point of Contact for any site-based solution change management.
• Assist with the collation and completion of Hand Over Packs.
Deliverables/performance measures:
• Implementation lead times are within agreed timeframe
• Sites are completed on time, no delays caused by Nokia
• Site Documentation (Site Folder)
• Site Documentation (Site Folder) meets the agreed format and quality level
• Site Quality processes adhered to.
• Site accepted by the Customer
• Customer satisfaction is high
Reporting lines:
• Business Unit: Mobile Networks Delivery, LDO, Service Business Management, Site Engineering and Quality
• Reporting lines: Rollout Manager, Project Manager, Infrastructure Manager, Program Manager, LDO Line Manager, Customer team
Network Contacts:
• Customer Organization
• Account Team
• Procurement
• Project Organization
• Support Site contacts
• Subcontractors
• RF Planners
• Site Engineering Team
• Infrastructure Manager
*Required Skills
Work Experience:
• 5+ years’ experience in Nokia 3G/4G/5G mobile network rollouts & Deployments, projects.
Know How:
• Understanding Nokia's site and delivery processes in projects.
• Ability to work in multi-national environment and in customer interface.
• Ability to work independently in a team, based on the rollout schedule, follow up milestones.
• Co-operation/managerial skills to follow up subcontractors’ performance.
• Understanding Business Ethics & Values
• Ability to travel within Australia if required
• Ability to check and use special tools (e.g., torque wrench, level) for checking installation quality
Competencies:
• Radio equipment site Installation
• Audit, Reporting and Processes
• Technology and Product Knowledge (3G/4G RAN, Flexi BTS)
• FAT testing and reporting
• Intermediate to advance IP skills
• Business understanding (Services)
• Quality Mindset, positive attitude, and willingness to learn
