We are seeking a talented and proactive Onsite Support Engineer to oversee the rollout of new smartphones for our client, a prominent entity in Melbourne's transportation sector. This role is crucial for ensuring staff have secure and efficient mobile device access that seamlessly integrates with our client's IT infrastructure. The position involves onsite presence 5 days a week at various client offices across Melbourne, for a minimum contract period of 3 months, starting in mid-July and continuing until the end of October.
Responsibilities:
- Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client's locations.
- Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
- Collaborate with the project team to schedule and execute smartphone deployments at client's Head Office and depots.
- Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
- Ensure compliance with corporate policies and security protocols during smartphone deployments.
- Manage the return and secure disposal of old smartphones from corporate staff.
- Weekly meetings with the client's project managers to report on deployment progress, discuss issues, and ensure project milestones are met.
- Experience in technical support, asset management, or customer-facing roles.
- Strong organizational skills with a keen attention to detail.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with mobile device management (MDM) systems and IT security principles is a plus.
About us
At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!
As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.
We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen.
Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact.
With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7.
Join us, and let's shape the future of tech together!
