Job Description
Key Responsibilities: * Ensure performance is in accordance with MDP Service Level Agreements (SLAs) and Customer Satisfaction(CSAT)* Monitor and analyse exceptions, issues and queries impacting the compliant processing and delivery of Type5 AMI, Type 5 MRIM, Type 7 UMS and Type 6 Basic Meter Data, often comparing complex data sets fromvarious sources.* Resolve the Meter Data exceptions/issues in accordance with approved processes & procedure and withinthe Market SLAs timeframes.* Perform On-Demand Reads to support the delivery of data and resolution of exceptions and/or enquiries.* Process B2B enquiry within the mandatory Market SLAs (accuracy and timeliness).
* Actively collaborate to share insights, lessons learned and wins widely with others by identify technical issues,system defects and/or trends related to Meter Data and seek to identify possible opportunities for processimprovement and efficiency.
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