WHAT YOU WILL BE DOING:
- Establish a strong working relationship with our guests and clients.
- Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes.
- Establishing strong relationships and accuracy in addressing guest needs/requirements
- Monitor and report on market trends to assist the Director of Sales & Marketing and Revenue team.
- Produce reports and statistics as requested, including business turnaways and group forecasts.
- Assist with the management of payments, cancellations, rooming lists, and terms and conditions.
- In collaboration with the Reservations Supervisor, allocate hotel inventory with a special attention paid to group reservations.
