As our onsite full-time Assistant Front Office Manager, you will be ensuring an exceptional experience for our guests, providing excellent customer service. Assisting management for the Hotel Front Office operation to achieve brand & cleanliness standards, you'll drive people management, guest feedback & problem resolution. Your day to day will look like:
- Supervising guest arrivals and departures, including handling guest queries and complaints
- Ensuring that room allocations and check in/check out processes follow set procedures
- Preparing of Front Office monthly reports
- Supervising lobby services
- Liaising with the Reservations office to ensure accuracy in room allocation
- Working closely with Maintenance ensuring maintenance requests are completed quickly
- Management and support of the Front Office team, including coaching, training and performance management
