Temporary Full Time (Parental leave cover)
$73,776 per annum
Work across the Hume Municipality
Hume City Council is one of Australia?s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council?s customers.
What you?ll be doing:
Deliver customer service from any frontline touch-point of the contact centre to deliver an omni-channel experience. This will include phone, face-to-face and online/digital channels, and rotation between customer contact centres within Hume City.
Efficiently and effectively manage complaints, enquiries and requests on all of Council?s services and operations.
Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.
Deliver a proactive and analytical approach to resolving customer interactions through effective
... Click here to view more detail / apply for Customer Service Officer
