As an administrator for the Group Administration Team, you will be assisting the Team Leader and the Underwriting Teams in the delivery of service against key metrics (SLA and Quality), while also driving a high-performance culture within the team. You will also work closely will all business units to ensure ongoing growth and success.
In this role you will:
- Manage day to day workflow to ensure meeting set KPI targets (SLA’s and quality).
- Work with the team alongside the team leader to identify knowledge gaps and create plans to address any issues.
- Ensure day to day compliance requirements are met, as per TAL guidelines with emphasis on the protection of sensitive customer information and develop frameworks to monitor this when quality checking.
- Handlle complex cases and complaint escalations and workflow monitoring.
- Manage stakeholder (internal and external) relationships.
