To coordinate and deliver as a member of a client services team, a range of high quality, client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:
- Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.
- Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.
- Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Assess Medical Group.
- Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
- Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.
- Undertake other tasks assigned to Client Services to provide a comprehensive and high standard of quality services to clients.
- Respond to client enquiries regarding report status, invoicing or other matters to support their receipt of ‘quality’ and timely reports.
