What success looks like in this role:
Provide support for hardware such as laptops, desktops and monitors.
Install and maintain PCs along with associated accessories and peripherals.
Perform installs, moves, adds, and changes as required.
Test and certify PCs.
Provide follow-up on problems, escalations and requests.
Maintain a high degree of professionalism.
Ensure customer satisfaction throughout all transactions.
Ensure incident and request tickets are updated according with the ticketing system.
Provide on call support.
Some travel. #L1-AS1
You will be successful in this role if you have:
Baseline/NV1 required for this role
Prior experience working in hardware break and fix, installation, desk side software support and / or service desk support
Customer Service experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital ... Click here to view more detail / apply for Field Engineer 3 ? Perth
