As a National Account Manager at UHG, you will be part of the Insurance Team who genuinely enjoy working together with a cross-functional team of operational staff for the purpose of building and maintaining a strong customer base with a leading company. We are looking for an enthusiastic person to build and maintain deep, sustainable relationships with our workers compensation and compulsory third party insurance clients to protect and grow revenue. This will be achieved through a relationship-based account management strategy and understanding of client needs and goals.
What You Will Be Doing
- Develop a thorough understanding of the personal injury insurance market, customers’ positions in the market, their products/services, points of difference and the competitive landscape
- Account manage key insurance customers (including, but not limited to, manage day-to-day communication, stakeholder mapping, build multi-level relationships, account planning with focus on continuous improvement initiatives, customer site visits, service review meetings, presentations and demonstrations, proposal development, manage customer feedback, strategic use of data and participation in industry events, including occasional interstate travel)
- Cross-sell and up-sell to existing customers
- Drive innovation and product development to deliver on insurance customer needs
- Monitor customer performance against agreed customer SLAs and financial targets
- Conduit between customer and internal stakeholders to ensure that there is clear understanding of agreed service expectations
