National Access and Information Service (NAIS)
The National Access and Information Service (NAIS) team, provides cutting-edge service information for all EACH services nationwide. NAIS provides access to NDIS, and Aged Care funding sources, making an enormous difference in the lives of those with developmental delays and disabilities.
- Full Time Ongoing Role
- Work from our Ringwood office with hybrid working options available
- $36.08 ph ($71,538 pa) + Super + Generous Salary Packaging benefits of up to $18,550
If you hold expeirence within the Mental Health and/or AOD sector, enjoy variety in your day and working closely with other service delivery professionals, you may be the person we’re looking for!
As the NAIS Service Advisor (Tier 1) your responsibilities include:
- Being the first point of contact at 1300 EACH (003 224) for a diverse range of people in a non-judgmental and empathetic manner. This includes managing and responding to a high volume of phone and email enquiries.
- Identifying the initial needs of customers and provide triaging services to all EACH services across Australia.
- Providing excellent customer services, engage, assess, and support individuals who access our services, and work as a team to meet key deliverables.
- Prioritising the needs of clients who are accessing services including Drug and Alcohol, mental health (counselling), family violence and identifying complex needs.
To view a copy of the full Position Description, click here. Alternatively, for more information please contact Jimena Zamora, Manager - National Access and Intake at [email protected]
