The Senior Technical Consultant at SmartRecruiters is a seasoned professional with a strong technical background and with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management.
As a Senior Technical Consultant at SmartRecruiters, you will play a pivotal role in ensuring our customers' success by integrating our platform and their technical ecosystem. You will join our Hiring Success Team, which is responsible for creating a boundless hiring experience for our customers.
Key Responsibilities:
- Serve as the main point of contact for both internal and external stakeholders about integrations and automations between SmartRecruiters and the customer's technical environment.
- Lead the technical stream of the onboarding process for new customers, setting expectations and framing their introduction to the SmartRecruiters community.
- Take on multiple customer onboarding processes, acting as the primary liaison for custom integrations and automations.
- Act as a customer advocate, wearing the hats of a Business Consultant, Project Manager, and Developer to drive the best technical and functional decisions.
- Participate in solution design, leveraging our HCM Connectors, custom automations, and Workato as the automation platform, to maximise the business value of the solution.
- Collaborate with the customer's IT team to design and document integration and automation configurations within the customer's technical ecosystem.
- Plan and coordinate the delivery of integrations and automations, aligning with the overall solution delivery plan.
- Build integrations and automations using our embedded no-code automation platforms Workato, or provide guidance to the customer's technical team.
- Lead and mentor Technical Consultants in your region, ensuring optimal resource allocation.
Additional Responsibilities
- Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
- Satisfy business requirements leveraging technology and resolve a wide range of issues in creative ways.
- Provide guidance to subordinates within the latitude of established company policies.
- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Follow set processes/protocols.
- Work on assignments of medium to complex level.
- Structure project plans and manage cost-effective execution of tasks.
- Exercise judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
- Use discretion to help design and implement solutions to somewhat complex problems.
- Meet goals with some direction and supervision.
- Receive little instruction on day-to-day work, general instructions on new assignments.
- Begin to develop networking skills and build relationships inside and outside the organisation.
- Enhance relationships and networks with senior internal/external partners and customers who are not familiar with the subject matter, often requiring persuasion.
- Adapt style to different audiences and often advise others on difficult matters.
- Contribute beyond assigned tasks.
- Take responsibility for the team's morale and spirit.
- Give and receive feedback frequently and effectively.
- Advocate for innovation in tools, practices, technology, and product.
