Reporting into the Store Manager or Showroom Transformation Manager, the Assistant Store Manager is responsible for living our mission to “Provide the best shopping experience in the world”. They do this through assisting the Store Manager with staff management and motivation, ensuring the operational management of the store runs efficiently and by making sure all back end administration processes are carried out effectively.
Operational Management
- Responsible for ensuring efficient and effective store opening and closing.
- Oversee the approval of product returns and the changeover of products purchased from the store.
- Manage and receive transfers into store for display from warehouse or supplier.
- Manage control of stock, cash and payment systems in accordance with the Company's policies and procedures.
- Support Store Manager in carrying out of stock takes as directed.
- Oversee store banking in conjunction with the Store Manager.
- Ensure a high standard of store presentation at all times.
Sales & Targets
- Live the company mission statement to “Provide the best shopping experience in the world”.
- Assist the Store Manager with the resolution of customer complaints escalated by staff or customers.
- Establish rapport with customers including Architects, Designers, Cabinet Makers, and other clients in order to initiate sales and grow the Winning Appliances Brand.
- Oversee the back end administration of the store including customer sales orders, stock purchase order requests, Sales Order Returns and invoicing.
- Manage accounts and balance enquiries.
People & Process Management
- Assist the Store Manager with the recruitment, training and development of the Store Team.
- Assist with the preparation of staff rosters in accordance with the rostering tool.
- Support the Store Manager with the regular analysis of overall store performance to understand the break down of brands sold, monitor price matching and whether margin targets are being met.Assist the Store Manager set sales and margin targets for staff.
- Provide training, counseling and discipline to staff in conjunction with the Store Manager.
