What you'll do:
- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice on Telstra products and services that best suit their needs and lifestyle
- Provide empathy and understanding to your customers through effective communication skills
- Take ownership, show confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required
