Come join us on the Centralised Processing (CP) program within the Department of Defence and elevate your career. CP is a key ICT program with the Department of Defence to supply IaaS, PaaS and SaaS to underpin Australia’s largest private cloud network.
The role of the Event and Incident Coordinator is within the Incident Management team, the Incident Management process ensures restoration of high priority Incidents within SLA, utilising the proactive management of incoming events and alerts.
We are looking for candidates who are interested in furthering their careers in IT and demonstrate attention to detail and strong customer service whilst working on one of our large Government client accounts, Service Desk analysts or Security Officers looking for the next step in their IT careers are encouraged to apply.
People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and every Leidos team member has a valued role to play – to Be the difference.
Your New Role
The mission of the team is to provide an effective enterprise-wide ability to proactively monitor, respond and report on system and infrastructure health to key business, executive and operational stakeholders in real-time.
Key activities include
- Ensuring that event monitoring is conducted in line with appropriate treatment plans
- Ensuring appropriate actions are taken place to reduce the amount of high priority incidents through event monitoring.
- Working as a team to ensure monitoring is effective
- Ensuring accurate and meaningful handover of managed cases at shift handover
- Ensuring all incidents cases and records are accurately maintained and are of quality in content
- Monitoring, management and reporting of areas of focus for multi service provider job queues
- Participating in assessments of the maturity and effectiveness of the Incident processes.
- Continuous improvement of Standard Operating Procedures (SOPs) to assist in day to day running event and incident activity
- Provide first level support for Incident Management activities across rostered shifts
- Support the high Major Incident Team after hours
