Bistro at the Red Lion Hotel We are seeking a friendly and organised individual to join our team as a Host/Hostess at the Red Lion Hotel part of the Laundy Hotel Group. In this role, you will be the first point of contact for guests, welcoming them with a smile and ensuring they have a positive experience from the moment they arrive. Your warm demeanour and attention to detail will help set the tone for an exceptional dining experience. Benefits Competitive hourly wage plus tips. Working with renowned Chef/Restaurateur, Manu Feildel Opportunities for advancement and professional development. Staff discounts on food and beverage offerings. Positive and inclusive work environment. Tasks and Responsibilities Welcome guests as they enter the pub, engaging them in friendly conversation and making them feel valued and appreciated. Take reservations over the phone, via email, or in person, and enter them into the reservation system accurately. Keep track of reservation times and table availability to ensure efficient seating. Escort guests to their tables, providing them with menus and assisting with seating arrangements as needed. Pay attention to special requests and accommodate them whenever possible. Keep track of waiting guests and provide accurate wait time estimates. Communicate with guests to update them on their status and keep them informed of any delays. Work closely with servers and kitchen staff to ensure efficient table turnover and smooth service. Communicate any special requests or guest preferences to the appropriate team members. Keep the host/hostess station and waiting area clean and organised at all times. Wipe down surfaces, tidy up menus, and ensure a welcoming environment for guests. Answer phone calls and respond to guest inquiries regarding reservations, menu items, and pub policies. Provide accurate information and address any concerns or questions with professionalism and courtesy. Inform guests of daily specials, promotions, and upcoming events to encourage additional sales and enhance the guest experience. Qualifications and Experience Previous experience in a customer service or hospitality role is preferred but not required. Excellent communication and interpersonal skills, with a welcoming and approachable demeanour. Strong organisational skills and the ability to multitask in a fast-paced environment. Professional appearance and demeanour, with a positive attitude and friendly personality. How to Apply: If you are outgoing, personable, and passionate about providing exceptional service, we want to hear from you! Please submit your resume and a brief cover letter expressing your interest in the Host/Hostess position. About Company The Red Lion Hotel is owned by the Laundy Group, one of the leading Hotel groups in NSW. Since the Red Lion first opened its doors in 1828, it has remained a staple in the Rozelle community. Existing as an iconic destination, the cozy and welcoming nature of the Red Lion has kept generations of locals returning year after year. Everybody is a local at the Red Lion. Whether you're here to watch all the best live sporting events, catching up with some friends, or just here to enjoy a sunset on our balcony, the Red Lion has got you covered. Our downstairs public bar has all the classic features of a pub, whilst our upstairs dining room is the perfect laid-back bistro, offering fantastic and quality pub fare. We can't wait to welcome you to Rozelle's favourite local! Salary: $50000-60000 Job Publish: 20-05-2024 Job Expire: 19-06-2024 Please click to View more detail / apply .
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