What you'll do
Working in our Insurance Support team as part of the Customer Operations function, this is an exciting role where you will:
- Communicate with customers via phone and email
- Clearly explain the features and benefits gained when setting up their policies with Open, not only from a product perspective but the benefits for the community and the environment
- Complete amendments to Car, Home, Landlord and Travel Insurance policies
- Ensure that customers receive an amazing experience when trying to finalise their insurance requirements
- Maintain a high standard of compliance and ethical decision making
What we're looking for
- Someone who is empathetic, customer-focused, community-minded and environmentally aware
- Experience within the Insurance industry is highly regarded, however, school leavers or people with no industry experience are all encouraged to apply
- Someone who is Tech-Savvy! You love technology and embrace the future.
- This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career.
Upcoming Intake Date June 2024!
We're looking to start our Insurance Support induction on 3 June.
Why Open?
It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:
- Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
- High levels of autonomy and trust so you can do your best work
- Growth opportunities internally - as you grow, your role can too
- Flexible working (2 days at home)
- Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you
- Weekly team lunch, and regular social events
This role is Monday to Friday on a rotating roster. No weekend work is required.
We’re on a mission to provide the best insurance experiences, at the best price, for the world. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. In 2022, the AFR Fast 100 recognised us as Australia’s 7th fastest growing company but the best is yet to come – we plan on doubling growth in 2023. We also believe in using business as a force for good, Open is proudly a certified B Corporation.
Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team with an open and enabling culture that attracts the best creative and critical thinkers. This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career. Join us and let’s build the future of insurance together.
We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.
Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.
Find out more about our mission here!
