Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.
Responsibilities
- Promote and support change management processes at a global level. The GCO Change Management team is a trusted partner in our Global Cloud Service organization.
- Partner and collaborate with internal stakeholders, external partners and customers globally to address process improvement and implement effective and resilient solutions.
- Proactively collaborate with global Senior Management and peer Change Managers to ensure we meet OKRs and company priorities.
- Provide training, coaching and guidance of Change Management process to the Global Cloud Services team.
- Participate, influence and lead cross-functional or multiple projects while maintaining the balance of running BAU tasks.
- Play a key role in defining requirements and participating in large-scale/high visibility programs and projects, allowing Global Cloud Services to effectively deliver scalable infrastructure solutions.
- Provide input, document requirements and support the design and delivery of training programs.
- Actively facilitate the creation of documentation and other Knowledge resources, while driving compliance with established Knowledge Management policies, practices and standards
- Good communication is a must. Dealing with business partners is a very important aspect of this role.
- Strong teamwork, flexibility and interpersonal skills are a must. Strong collaboration and valuing other ideas and contributions. The role will require looking after 3 different environments along with other Change Managers in the region.
- Requires attention to detail as the role requires different forms of reporting, pre & post-implementation review of changes, inter and intra-team discussions around change implementation and audits.
- Chair the Change Advisory Board (CAB) meeting, produce the meeting agenda and distribute meeting minutes to stakeholders.
- Participate in external and internal audits as the subject matter expert for Global Cloud Services Change Management, demonstrating adequacy and effectiveness of internal change controls.
