What it means to be a part of our team:
- Fully paid comprehensive training: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques
- WFH Flexibility: First week of training will be conducted on-site. Thereafter you will operate on a work-from-home model. On-site requirements will be circumstantial.
- Life's better with a roster that works for you and your lifestyle, so we have a few options to choose from! You'll have the choice to work an AM, PM or Full rotating roster!
- Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- Be a part of the TSA Way: You'll be rewarded, recognised and a part of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates
What you'll do:
- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Provide empathy and understanding to your customers through effective communication skills
- Take ownership, have confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required
