We are currently seeking a diligent, professional and friendly Junior IT Helpdesk Administrator to join our team on a full-time basis at our Head Office located in Maroochydore, Sunshine Coast.
Customer service is at the heart of what we do, with this in mind you will approach all tasks with a positive and can do attitude. You will use your IT Administrator skills to maintain a high level of customer support for Minor Corporate and Hotels Systems and Staff.
Key Responsibilities Include:
- Monitor and maintain operational systems to agreed service levels
- Manage Helpdesk tickets
- Implement minor enhancements to existing operational systems, where appropriate
- Restore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained.
- Continuously gain knowledge of reverent product offerings and systems
- Understand current support polices and methods of support delivery
- Establish and maintain strong relationships with hotel staff and head office team
- Report on relevant service level data on daily basis
