Are you organized, detail-oriented, and ready to join a dynamic team? Arrow Metal is seeking a proactive Office Assistant to support our growing operations. As a leading provider of architectural and construction metal products, Arrow Metal is dedicated to delivering exceptional service and quality to our clients.
Role Overview:
As an Office Assistant, you will play a crucial role in ensuring smooth office operations and providing outstanding support to our sales and after-sales teams. Your responsibilities will include:
General Office Assistance:
- Manage the sales inbox effectively, ensuring prompt responses to all inquiries and correspondence.
- Upload deal information into our Pipedrive CRM system accurately and in a timely manner.
- Assist in distributing emails for pricing after review by the sales manager.
- Provide assistance with telephone answering, delivering excellent customer service and customer care with every interaction.
After Sales Service:
- Manage communication with offshore drafting personnel, including client correspondence for drawing sign-off and clarification.
- Coordinate production schedules and logistics to ensure timely delivery of products to clients.
- Prepare and finalize work orders accurately, ensuring all necessary documentation is complete.
- Manage deliveries and respond to order ETA inquiries promptly and professionally.
Requirements:
- Previous experience in office administration or similar roles is preferred.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency in CRM systems and Microsoft Office Suite.
- Experience in customer service and sales support in a production or manufacturing business is ideal
Arrow Metal offers a supportive and collaborative work environment where your contributions are valued. You'll have the opportunity to work with a diverse team and grow your skills in a dynamic industry.
If you're ready to take the next step in your career and become part of the Arrow Metal family, we want to hear from you!
