What you’ll do
NRMA Parks and Resorts has recently invested in a sophisticated new data platform to assist us on our future journey to provide market leading guest experiences.
This role will play an integral part in our team, to support our growth. Reporting to the Senior Manager, Marketing and Loyalty, you will manage all aspects of our new data platform, including undertaking analysis of customer data to drive key insights to inform our guest experience, membership, marketing campaigns and operational strategy. You will also:
- Analyze massive datasets for trends and insights
- Translate data into actionable recommendations for business decisions
- Design impactful reports and dashboards for informed decisions
- Collaborate on data quality and GCP optimization
- Develop and maintain technical documentation
- Help refine guest lifetime value and segmentation models
- Analyze media effectiveness and its impact on booking trends
- Support revenue team with data-driven insights for pricing
- Automate data-driven workflows for improved efficiency
- Adapt data analysis processes and implement new technologies
What you’ll bring
- Minimum of 3 years’ experience in a similar role
- Experience working in a fast paced, ever-changing environment
- Passion and enthusiasm for providing an exceptional customer experience and all things digital
- Tertiary qualifications in a relevant field including Computer Science, Engineering, Finance or Economics (desirable)
- Knowledge and experience in the travel and tourism industry (desirable)
What’s in it for you?
At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!
- Progressive flexibility, leave and well-being benefits to help you balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on all NRMA insurance products including car, home & travel
- Grow or progress your career and move around the country or across the NRMA Group's business with us.
Know you belong
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
