We are looking for a customer focused individual to join our team as our Administration Manager.
In this key role you will oversee the day to day operations of the Customer Relations and Administration office to ensure St Hedwigs Village is well resourced and able to offer a quality care environment to our valued residents.
- Residential Aged Care
- Blacktown
- Full-time permanent role - immediate start
Some of the primary responsibilities include:
- Managing the fulfilment and publishing of the fortnightly roster, ensuring all shifts are filled with suitable employees
- Providing strong administrative and admissions support
- Creating a welcoming home environment with a focus on delivering exceptional customer service
- Managing the admission process for new residents and liaising with residents and their families to support the transition into the home
- Scheduling and conducting tours for potential residents’
- Acting as the customer service champion for the Home by monitoring service standards and actioning resident satisfaction feedback
- Assisting the Residential Manager with maintaining occupancy through community engagement and generating leads via events and other activities
- Assisting the Residential Manager with recruitment & payroll tasks
We are looking for an individual who thrives in a busy environment and who possesses strong administration skills, communication, interpersonal and stakeholder management skills. Knowledge of eCase Clinical Care Application and TimeTarget Workforce Management application is advantageous. On offer is the opportunity to work as part of a friendly, energetic team within our home. Fully COVID vaccinated and a NDIS check are mandatory requirements.
