The Position:
We have an exciting opportunity to join our In-Work Support Coach team in Mt Druitt. If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.
The In-Work Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment.
On a typical day as an In-Work Support Coach you might be:
- Ensuring all placed clients are supported and contacted, at least fortnightly;
- Absorbing all given information and follwoing instructions from your manager in timely manner;
- Identify areas where alternative or additional training is required and facilitate this support where appropriate;
- Having "can do" attitude;
- Tracking all placements and maintaining up-to-date records;
- Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment;
- Liaising with employers, clients, and other team members to assist clients to maintain their employment;
- Assisting with management of claims;
- Escalating risks or concerns through appropriate channels; and
- Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.
You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space.
