Responsibilities
• Organizing the shipment of goods
• Managing customs clearance procedures, transport documents, and insurance paperwork
• Tracking and communicating shipment status with clients in real-time
• Checking that shipments are delivered on time
• Resolving issues including discrepancies and delayed arrivals, customs release
• Project planning and execution, including on ground supervision
• Coordination of all modes of transport
• Customer service and upselling for exciting customers
• Operations handling
Qualifications
• Experience in transportation/ logistics is highly appreciated
• Good organizing skills and detail orientation
• Minimum 2 years experience in import (air or sea)
• Strong customer service skills via email and phone
• Able to make outbound calls to customers and speak with ocean carriers
