Mine Water Management Advisors Excellent opportunity for an experienced water technician who is looking for the next step in their career. Permanent employment which includes a huge range of additional benefits 5/2, 4/3 Roster - Pannawonica - FIFO from Perth  Yandi - 8/6 Roster - FIFO from Perth or Busselton  About the role Finding better ways to provide the materials the world needs. We are looking for Mine Water Management Advisors to provide technical assistance, support and expert advice on continuous improvement and practice across the Mine Water Management operations team. This is a great opportunity for an experienced water technician who is looking to take the next step in their career. In addition to paying competitively and providing great benefits packages, we want you to live the lifestyle that is right for you and your family. And because of our size and scale, there are many opportunities to learn, grow and do more than you ever thought possible. Every hour of every shift, your safety and wellbeing is our number one priority. We do the work only if it is safe, and we invest to make sure every member of the team has the quality tools they need to do their job. Reporting to the Superintendent Mine Water Management and working in a challenging and exciting environment, you will be: Maintaining appropriate water levels in the mine and preventing flooding Involved in identifying, communicating and delivery of productivity and safety improvements. Involved in the improvement to asset availability, life cycle cost and life expectancy. Controlling operational costs related to water management, including energy consumption, chemical usage, and equipment maintenance. Identifying cost saving opportunities through improved water management practices Quickly identifying and addressing water related issues or emergencies, such as leaks or equipment failures. Developing and implementing effective solutions to mitigate risks and minimize disruptions. What you’ll bring Minimum of 5 years’ experience in water resources / mine planning or mine site dewatering is essential. Demonstrated experience as a senior water technician would be beneficial. Understanding of mine planning and experience working around Mine Technical Services Sound computer literacy C Class Driver’s Licence A commitment to the safety of yourself and your team What we offer Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress. A work environment where safety is always the number one priority A permanent position working directly for Rio Tinto A competitive base salary reflective of your skills and experience with annual incentive program Comprehensive medical benefits including subsidised private health insurance for employees and immediate family Attractive share ownership plan Company provided insurance cover Extensive salary sacrifice & salary packaging options Career development & education assistance to further your…

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About the opportunity:

An opportunity has become available to join our team as a Farm Hand on the Kaiuroo Aggregation located near Dingo in Central Queensland. This property is mixed cattle and broadacre cropping property, which will provide the successful candidate the opportunity to develop their skills in the livestock space as well as the broadacre cropping space.

 This is an ongoing, permanent opportunity and is not suitable for backpackers or candidates seeking short term work.

 Key Responsibilities:

Reporting to the Farm Manager, you will assist with:

• Establishing crops including bed preparation, fertilising, sowing and cultivation
• Crop management including herbicide and pesticide application
• Operating broadacre farming plant and equipment including airseeder, precision planter, self-propelled spray unit and other farming equipment
• Maintaining plant and equipment
• General farm duties including fencing and repairs and maintenance
• Meeting work health and safety requirements

• You will be physically fit, with a good level of general fitness to meet the physically demanding requirements of the role
• You will hold a current driver’s licence
• You will be open to ongoing training and development including vocational training
• You will carry out your work as directed in a precise, safe and sensible manner
• You will be flexible and available to work hours which may vary to meet operational demands
• A positive, can-do attitude is essential
• Previous experience working on a broadacre farming operation, and operating machinery will be highly regarded however is not essential for candidates displaying the right attitude

• An above award hourly rate, based on your skills and experience

• On farm accommodation available

• Salary continuance and life insurance, and annual discretionary bonus subject to eligibility criteria

How to Apply:

To be considered for this position, please submit a covering letter addressing the criteria mentioned above and your resume via our website by 2nd February 2024. Please note that candidates may be evaluated before the closing date.

 About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.0 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 26 years' experience owning, developing, and operating farms in most Australian states. 

At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

What Your Day Will Look Like?

You will represent one of our exciting clients, Voyages Indigenous Tourism Australia. You will be their brand ambassador and will play an integral role in acquiring, engaging and retaining customers. 

Who are Voyages?

Voyages operate some of Australia’s most magnificent remote resorts, including the iconic Ayers Rock Resort, and the Mossman Gorge Centre at the gateway to the Daintree Rainforest. Voyages’ mission is to offer their visitors the most enriching experiences possible, while also directly supporting Indigenous communities through training, employment and business development opportunities.

You will be servicing new and existing customers, handling complaints, bookings and transferring credits via email, calls and web chat. 

• You will receive inbound calls and assist customers with booking accommodation, processes payments and book tour services
• You will answer customer enquiries via email and web chat 
• You will put  your multi-tasking skills to the test by navigating through multiple systems whilst maintaining customer engagement
• You are confident and resilient and are able to engage with a diverse customer base 
• You have a strong attention to detail

Are you ready to kickstart a thrilling career in Sports Turf Management? Green Options is offering an incredible opportunity for all young enthusiasts who dream of working with state-of-the-art modern machinery, enjoying the great outdoors, and being a part of a company that truly values its people.What makes this role so special? Well, picture yourself at beautiful golf courses, learning from the very best in the industry and mastering skills in turf management and irrigation systems maintenance. If you have a passion for sports like Cricket, Soccer, Rugby League, or Golf, this apprenticeship is tailor-made for you!Skills & experiencePunctual Eager to learn Motivated and reliableWorkplace Health & Safety White CardCar licence (desirable)Passion to work outdoors.Keen eye for detailUnique Student Identification (USI) BenefitsPaid training and a career in Green Keeping Sports Turf ManagementChance to work at prestigious sporting site with a team that are considered to be the industries best.Opportunities to grow within a company with great culture.Employee Assistance Program in place to assist all Green Options staff and immediate family members.Keep fit while you learn.Don't miss out on this fantastic opportunity to embark on an exciting journey with us.Apply now, and enjoy a fulfilling career in Sports Turf Management!Discover Green by Nature, the combined strength of four leading landscape maintenance businesses across Australia and New Zealand: Green Options, Super Gardens, Skyline Landscape Services, and Recreational Services. We are a group of 2,000 specialists and together we share the vision of bringing people and communities together through the best parks, sport facilities and green spaces.

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Traffic Management Officer Permanent Full-time (average of 38 hours per week) The City of Rockingham is located 40km south of the Perth CBD and is one of the fastest growing local governments in the south metropolitan area.  We are responsible for the provision and delivery of high quality services, facilities and events that meet or exceed community expectations.  Providing a safe and healthy workplace for our employees is important to us and we are committed to employing team members who share the City’s Values of Recognition, Ethics, Service, Professional Development, Empowerment, Communication and Teamwork – RESPECT.  These Values are incorporated into all aspects of employment at the City. In this role you will draw on your experience in reviewing and approving roadworks and traffic management plans.  You will provide expert advice across teams, drawing on your knowledge of Main Roads WA Code of Practice and local laws.  You have the ability to communicate with a wide range of stakeholders, keeping them well informed on up-to-date traffic-related information. In addition to your professional knowledge and experience, you have the ability to manage conflicting demands while delivering outstanding customer service. To be considered for this role, you must address the following selection criteria as part of your online application: Well-developed knowledge of Main Roads WA Code of Practice for traffic management for roadworks and events, relevant Australian Standards and Austroads guide to temporary traffic management High level interpersonal and verbal communication skills, with the ability to articulate technical information to a diverse audience and multiple stakeholders Strong experience in planning and reviewing temporary traffic management plans Advanced Worksite Traffic Management accreditation This position offers a gross salary of $82,627 per annum, and: 11% superannuation with the option to co-contribute up to a further 5% A variety of health and wellbeing programs - physical health reimbursement subsidy payment of up to $150 per annum, free flu vaccinations, free skin cancer checks, mental health programs and Employee Assistance Provider (EAP) services Flexible working arrangements, including rostered days off and two additional paid days of absence per annum A culture of learning with training/development opportunities, including paid study leave and study fees Salary packaging opportunities for motor vehicles, etc. An information package is available on our .    Applications will close without notice when the City considers it has a suitable pool of potential candidates.  If you are interested and have the right skills for the position, we highly recommend you apply as soon as possible.  Now is good! We look forward to receiving your application and the opportunity to welcome you as a vital member of our team at the City of Rockingham. This process may be used to fill future similar permanent or fixed-term positions that may become…

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We are looking for someone who is motivated, engaged and has a “hands on” approach to drive positive outcomes for the employee and organisation.Minimum 3 years’ experience in Claims and Injury ManagementProfessional experience preferably in a client service/allied health/legal or operations-based positionComprehensive knowledge of Workers Compensation legislation in QLDUnderstanding of Workers Compensation across Australia (multi-jurisdictional)Strong written and verbal communication, negotiation and influencing skillsProven ability to demonstrate resilience in managing challenging scenariosDeveloped time management skills with the ability to work autonomously in a high-pressure environmentComputer literate - Knowledge of SolvInjury (preferable)Degree/Diploma in allied or health-related discipline (desirable but not essential)Sodexo is currently seeking a suitably qualified and experienced Injury Management Coordinator to join our team.Reporting to our General Manager, Workers Compensation and Injury Management.Full time position – based in Brisbane or Perth Support Centre, regular travel to remote sites.This is a general scope of duties for the position of Injury Management Coordinator: Effectively set expectations and educate internal stakeholders on legislative and internal injury and claims management obligationsLiaise with injured workers, insurers, legal and health professionals for purpose of claims and injury managementWorking collaboratively with the Insurer case managers to achieve desired RTW outcomes and resolution of claims, ensuring responsible financial claims management of workers compensation portfolioPlan, develop and implement pro-active injury management and rehabilitation strategies for injured workersEnsure set timeframes and compliance measures are adhered to with all legislative codes, company and client driven policies and proceduresCoordinate clinical intervention and recommendations, attend case conferences to achieve desired RTW outcomesLead and participate in sessions with stakeholders through case conferencing, claims reviews and regular onsite visits Ensure timely claim reviews for planning, developing, and executing claim strategiesAccurately complete administrative tasks associated with injury management, fitness for work and workers compensation including file notes, RTW plans, lodgement of claims, maintenance of documentation on injury management systemCoordinate receipt of claims and ensure timely completion of claim forms for registration with insurance providers or claims agentsDevelop and timely provision of timely claims reports, as requiredCalculate, authorise and process weekly compensation payments and ensure timely reimbursements from insurerOther duties as required.

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Australian Citizen or Permanent ResidentStudying towards a business degree or similar in office administration or newly graduatedStrong motivation and driveConfident communication, relationship buildingStrong command of MS OfficeAbility to work under pressure and resolve problemsWhat we offer:Ongoing training and supportEmployee Assistance ProgramSocial Club, events and team buildingStaff discounts on Bosch and affiliated-brand productsStrong company culture and values.Agency Applications will not be accepted for this position.Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally accomplished manufacturing company,  for individuals who are driven and passionate.Bosch is a forward thinking organisation that believes firmly in Diversity, Equity and Inclusion. A global company with over 400 locations and 400,000 employees worldwide. We have been carbon neutral since 2020 and continue to implement measures that will see this reduce even further.As a multi million dollar organisation we see ourselves as a corporate citizen and take an active stance in society beyond the scope of our own business activities. In 2022 we donated over 27.4 million euros worldwide to charitable purposes and continue to work towards sustainable living, education for socially disadvantaged children and social cohesion. Support sales team with customer management and development.Support the sales team with project/daily tasks and initiatives.Assist in partner & IAM processes and key account management.Assist in sales initiatives roll out and training.Process, administer and review implementation of new strategies.Assist in identifying new business development opportunities in these areasTraining preparation and documentation of these programs.Promote solutions to potential clients in the sales network.Assist with coordination of strategies for the delivery of successful customer solutionsAssist in managing customer relationships, including after sales supportAssist in maintaining customer database CRM & GDC - Work-ons.Assist in reporting on sales matrix and preparing power point presentations.

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Horse Trainer/Educator - Full Time

John O'Shea Racing, Randwick Australia

John O'Shea Racing is seeking an experienced horse trainer/educator.

The Position is full time – 38 hours per week and some of the duties are:

Knowledge and experience of horse training and handling methods specific to thoroughbred racing
Proven ability to train and educate young and older horses
Oral and written communication skills of a level to take instruction and provide information to other staff and owners;
Ability to work in a team and independently (or proven management experience if the position is for a foreperson role)
Knowledge of safe operation of all equipment and use of personal protective equipment
Sound knowledge of health and safety obligations and demonstrated skills in safe operation of equipment relevant to the training and preparation of racehorses on riding pace/timed work and jump outs
Able to educate our young horses on the ground, plus swimming and barrier education
Able to educate our young horses on the ground with ability to manage a small team of horses and staff under the direction of the head foreperson.
SKILLS:
At least three years of relevant experience in horse training/management is essential.
Salary is negotiable depending on experience, 70,000 to the right candidate. Please email your resume to [email protected] or contact the office on 02 9188 1010.

Project Officer Quality & Environmental Management 4078 | Construction & Maintenance Executive Unit | Toowoomba CBD Closing date: 22/01/2024 ARE YOU A QUALITY SPECIALIST WITH EXPERIENCE IN ENVIRONMENTAL MANAGEMENT? About the position The Project Officer Quality & Environmental Management position will be required to assist in implementing quality and environmental management systems and processes as outlined by the Group’s Integrated Management System (Quality, Environmental and WH&S Systems). This position will work under supervision. The salary range for this position is $84,383.41 - $97,075.32 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation. This is a Temporary full time position until 27 October 2024. The position is based in the Toowoomba CBD. CBD Parking provided. Professional development and learning opportunities. Active social club – TRC Employee’s Association. Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership. Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems. How to be successful in this position - Success Criteria Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the . Ability to provide advice and training to project staff on compliance with relevant elements of state and federal environmental legislation; quality standards; and ISO requirements. Knowledge of quality and environmental management statutory and ISO requirements. Excellent organisational and planning skills in managing competing priorities in a busy environment and capacity to establish priorities and monitor workflow. Understanding of and commitment to Council’s Organisational Value and Behaviour of Teamwork. How to apply To apply, please submit two documents: A two (2) page cover letter addressing the 'Success Criteria' in the ; and Your current resume. The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position. PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above. Visit our website  for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online. For further information Please contact Fiona Tones on 0475 987 186 within business hours. Closing date The closing date for applications is at 11:45pm on Monday, 22 January 2024. About Council The Toowoomba Region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the Council area and acting as a service centre for South West Qld and North West NSW.  The region is boldly forging new opportunities around the Surat Basin resource sector, education,…

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Mangoola Coal is a modern open cut coal operation within Glencore Coal Assets Australia. Our culture is based on our values of Responsibility, Openness, Safety, Entrepreneurialism, Simplicity, and Integrity.  At Mangoola Coal, we recognise that our Championship Future is achieved through the dedication of our employees.  What is Mangoola’s Championship Future?  Our Championship Future is to enable enduring prosperity for our site, people, and community through responsible mining. We acknowledge that this will only be achieved by fostering a safe team that delivers on the right plan and aligns with our values. Our Championship Future is all about making Mangoola, and our people, the best we can be. What are we looking for? We are seeking a highly motivated and experienced Environment & Community Officer (Land Management) to join our winning team. The position will be permanent full time, working a Monday to Friday roster. We offer an attractive remuneration package including performance-based bonuses. Relocation assistance may be available for eligible candidates. In this role you will be responsible for: Providing strong leadership to drive a high-performance culture, role modelling and reinforcing the behaviours that will underpin the success of the operation. Demonstrating a highly visible on-site presence and commitment to implementation of policies, strategy, standards, and systems. Maintaining and implementing current environmental management systems and plans to ensure compliance with regulatory environmental requirements, Glencore Standards and Mine Standards. Promoting positive relationships with our stakeholders & community. Taking all reasonable steps to minimise impact on the environment.  Implementing the site Rehabilitation Management Plan, Biodiversity Offset Management Plan and Strategy, Conservation and Stewardship Agreements. Coordinating compliance and maintenance works including, pest and weed management programs, ground disturbance activities, Biodiversity revegetation and improvement programs. About you: You will have tertiary qualifications in Environmental Science or related discipline. You will have a thorough understanding of NSW environmental legislation. You have a high regard for your personal safety and the safety of your teammates. You have the ability to work in a fast-paced environment and meet critical deadlines. You demonstrate a positive attitude, reliability, and commitment to working proactively. You are a team player with a high level of safety awareness, an attitude for outstanding performance, and a willingness to contribute to a winning team. What we offer: The guarantee of a rewarding and challenging career. An attractive remuneration package including short-term performance-based bonuses. Health benefits including on-site Physiotherapy and subsidised gym memberships. 5 Weeks annual leave per year. $6000 plus Super combined commute and location allowance for all eligible Mangoola Employees. A focus on your career progression including formal training driven from Personal Development Plans. Provision for Education Assistance if you are wanting to further your studies. Relocation assistance for eligible candidates. Ability to salary sacrifice mortgage interest,…

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Management Accountant North Queensland - Finance Mount Isa, Queensland, Australia  Ref. No. 100200 Mount Isa Mines is one of the oldest, largest and most complex mining operations in Australia located in Mount Isa, Queensland. Employing over 4,000 people, Mount Isa Mines is now looking for a new member to join the team.                                                                                                                                                                             The Operation Mount Isa Mines is the second largest producer of copper in Australia and one of the largest zinc mines in the world. It is a key asset in Glencore’s global mining portfolio. The Mount Isa Copper and Zinc operations are integrated across the entire supply chain, from resource identification and development to production and distribution of copper, zinc and lead to customers across the world.  We are attracting the best in the industry into our teams, as we trust in our people’s talent and support them in their development to become leaders in their field. We offer structured career development plans and mentoring from industry leaders in your field to ensure our people reach their desired potential. We also provide an excellent remuneration package and benefits including above market superannuation, rental assistance, and retailing discounts. Please take a look at our Liveability website to learn more about what Mount Isa has to offer.  This role is also eligible for relocation to Mount Isa Mount Isa Mines location and roster offers an attractive lifestyle option. With a 5:2/4:3 residential roster, our people return home every day and enjoy a thriving town of 23,000 people. You will always have something to do, go to restaurants, movies, join a gym and sporting activities, play golf, as well as fishing and camping and activities at the lake. The operation is situated on land traditionally owned by the Kalkadoon People and we respect their rights and interests. The Role We are looking for a Management Accountant to join us within the Finance Team (Queensland Metals). The role will be critical to overall cost control processes and will interact with managers in the business to understand costs as well as deliver month end reports with value added analysis. The role will report to the Superintendent Finance – Processing and has the opportunity to be part of multiple processing functions in the…

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Management Cadet Berrimah Join an innovator and recognised leader in Australian Manufacturing Benefit from support and Stratco training to ensure success Opportunity to develop your sales career Whilst manufacturing is our foundation, our team is our future.ABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.THE OPPORTUNITYAn exciting opportunity has become available for a Management Cadet based in Berrimah. This position involves working as part of our collaborative Sales & Management Team - reporting to the State Manager.RESPONSIBILITIES Selling our entire product range to the home improvement and building industries – direct customer contact Identifying and pursuing new business opportunities Developing strategies to approach, present and secure new Customers Servicing and supporting existing Customers Collaborate with team members, other business areas and projects as required Strict adherence to our critical safety rules & contributing to a safe working environment ABOUT YOU Possess a genuine desire to succeed – the ‘competitive edge’ Demonstrated excellence in Customer Service – ‘Respect the Customer’ Excellent communication and interpersonal skills – a ‘people’s person’ Hardworking – willing to ‘roll up your sleeves’ Desirable - Tertiary qualified in Sales, Marketing, Business or Trade Willingness to enhance the customer experience by working with enthusiasm, energy, and pace Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart REWARDS & BENEFITSFlexible Working Arrangements   |   Health & Wellbeing Initiatives   |   Traineeship & Apprentice Program   |   Career Development Opportunities   |   Paid Parental Leave   |   Employee Referral Incentive    |   Stratco Team Member Discount Card   |   Private Health Corporate Discount   |   Flu Vaccinations   |    Employee Assistance ProgrammeOUR CULTUREStratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members ‘Return Home Safe’ every day.APPLICATION PROCESSIf this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.To see more information about Stratco & our careers please visit – stratco.com.au/careers

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Mangoola Coal is a modern open cut coal operation within Glencore Coal Assets Australia. Our culture is based on our values of Responsibility, Openness, Safety, Entrepreneurialism, Simplicity, and Integrity.  At Mangoola Coal, we recognise that our Championship Future is achieved through the dedication of our employees.  What is Mangoola’s Championship Future?  Our Championship Future is to enable enduring prosperity for our site, people, and community through responsible mining. We acknowledge that this will only be achieved by fostering a safe team that delivers on the right plan and aligns with our values. Our Championship Future is all about making Mangoola, and our people, the best we can be. What are we looking for? We are seeking a highly motivated Health & Injury Management Coordinator to join our winning team. The position will be permanent full-time, working a Monday to Friday roster. We offer an attractive remuneration package including performance-based bonuses. Relocation assistance may be available for eligible candidates. In this role you will be responsible for: Managing and maintaining the Injury Management and Rehabilitation Standard and procedures that assist injured personnel to return to work in a timely manner including early intervention programs, non-work-related support programs, claims reviews, high-risk case reviews. Ensuring corporate reporting requirements for injured workers are met at all levels. Developing and documenting the Mangoola Health Promotion and Wellbeing Programs including physical and mental health programs, and seasonal awareness and intervention strategies. Developing and implementing site workplace exposure monitoring  and fitness for work programs. Managing workers compensation and rehabilitation processes. Maintaining systems to manage the appropriate monitoring of employee exposure to industrial hazards. About you: You will have a thorough understanding of NSW statutory obligations relevant to Workplace Health and Safety. You will have a degree in an Allied Health Profession. You will have a certificate in Rehabilitation Coordination and previous experience with Workers Compensation cases. You have a high regard for your personal safety and the safety of your teammates. You have the ability to follow a plan and the resilience to adapt to a constantly changing environment. You demonstrate a positive attitude, reliability, and commitment to working proactively. You are a team player with a high level of safety awareness, an attitude for outstanding performance, and a willingness to contribute to a winning team. What we offer: The guarantee of a rewarding and challenging career. An attractive remuneration package including short-term performance-based bonuses. Health benefits including on-site Physiotherapy and subsidised gym memberships. 5 Weeks annual leave per year. $6000 plus Super combined commute and location allowance for all eligible Mangoola Employees. A focus on your career progression including formal training driven from Personal Development Plans. Provision for Education Assistance if you are wanting to further your studies. Relocation assistance for…

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• You have 6+ years of experience and in-depth knowledge in Product Management across one or many industries in the Private Sector, including Retail, FMCG, Transportation, etc.
• You have proven expertise in delivering complex consulting projects, where you have led agile teams on a large scale.
• You have demonstrated success in working with senior clients and stakeholders, providing advisory on Product Strategies, creating Product Roadmaps and prioritisation methods and techniques.
• You have deep experience in business analysis, business change and documenting requirements to produce specifications for any new or change to technology and business solutions.
• You have deep experience leading cross functional teams from the capacity of a Product Owner and/or Business Analyst.
• Excellent communication, presentation, and moderation skills.
• Structured problem-solving skills and logical thinking, as well as the ability to develop new ideas and conceive new approaches and solutions.
• Experience in coaching and mentoring individuals with a continuous focus on personal and professional learning and growth.

The Senior Knowledge Management Specialist will be responsible for actively facilitating the creation, editing, and maintenance of effective, easy to use documentation and other knowledge resources for ServiceNow’s Global Cloud Services organization that runs the infrastructure engineering and Operations for the company. 

This opportunity will also play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training. 

As ServiceNow continues to grow and evolve, so will this role. A successful candidate will be innovative, flexible, and self-motivated. The ability to function under some ambiguity in a fast-paced environment is essential. If you enjoy working in a dynamic environment, together with other talented staff to deliver world-class services, this is the career opportunity for you! 

Responsibilities

• Actively coach users on the various aspects of using the knowledge base and effectively sharing knowledge with the intended users of the knowledge base articles, including employees internal and external to Global Cloud Services using the provided guidelines. 
• Commit to learn the intricacies of the knowledge application as it is deployed on the instance, the knowledge program standards and practices, and the GCS teams who are the customers of the knowledge base. 
• Assist with coaching users on how to edit and review their knowledge base content to meet the standards defined in the AQI (article quality index).  
• Coach teams and users to address their feedback and manage their article content using the dashboards provided. 
• Create and deliver training on the development and management of documentation and other knowledge resources 
• Analyze feedback, usage statistics, and other data to prioritize the creation and improvement of knowledge resources 
• Update the style guide and acronyms dictionaries as needed 
• Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources